Business Support Supervisor

Perennials and Sutherland LLC; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Perennials and Sutherland, LLC is seeking a Business Support Supervisor to manage payment processing, reconciliation, and cross-functional support within Client Experience. The role emphasizes strong brand-driven service in a luxury home furnishings environment.

The candidate should thrive in structured processes yet adapt to shifting priorities, collaborating across departments and supporting ERP/CRM systems for accurate reporting and client communications.

Qualifications

• 5+ years of experience in a luxury services environment or related client-facing/support function.
• Strong understanding of high-end customer experience and brand representation.
• Analytical and proactive problem-solving skills; data-driven.
• Excellent written and verbal communication; attention to detail.

Responsibilities

• Process daily payments (credit card, ACH, checks, wires) and apply to sales orders.
• Post and reconcile journals for payments and export weekly reports (CPQ, Braintree, Multi Deposit).
• Manage intercompany transfers and ERP postings with timeliness and accuracy.
• Provide client experience support and manage online orders and communications.
• Identify and implement process improvements; support cross-functional reporting and data integrity.
• Assist with Wholesale PO entry, backorder communications, and stakeholder updates.

Skills

Customer service

Cross-functional work

Analytical thinking

Communication skills

Attention to detail

Tools

Salesforce

Navision

Excel

Outlook

Google apps

Job description

What You'll Be Doing

Payment Processing & Reconciliation

Position: Business Support Supervisor

Reports to: Director, Client Experience

Direct Reports: 1 (Sales Support – Perennials)

Summary/Objective

Perennials and Sutherland, LLC is one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, textiles and accessories market. Our company has dedicated over four decades to working with the very best in the design world to create and market truly unique and exquisite products. Everything we do and the elite clientele we serve is dedicated to making life more beautiful. Environments for life, architectural, landscape and beyond are what we live and breathe each and every day. Ours is more than a life of producing and selling products. Our people share a passion for creativity, design and art that is central to our daily lives. It’s not just what we do but what we love.

About The Role

The Business Support Specialist plays a critical role in the daily financial and operational functions that keep our Client Experience and Client Assurance teams running smoothly. This role owns payment processing and reconciliation while flexing to support broader team needs, from client communication to process improvement, making it a strong fit for someone who thrives on structure but is comfortable adapting as priorities shift.

What You'll Be Doing

Payment Processing & Reconciliation

• Manage daily incoming credit card, ACH, Check, and wire payments, and apply them accurately to sales orders.
• Organize, complete, and post daily journals for credit card payments.
• Export and distribute weekly payment reports to Accounting as needed including but not limited to Combined CPQ, Braintree and Multi Deposit reporting.
• Process and manage intercompany transfers as needed.
• Handle Perennials posting as needed within our ERP system ensuring timeliness and data accuracy and timely
• Manage and distribute posting reports, ensuring accuracy and timeliness across sales order records.
• Oversee Aged Accounts Receivables as needed.

Client & Order Support

• Manage online orders for the company, including direct client communication when needed.
• Monitor and manage the Perennials and Sutherland corporate inboxes.
• Serve as a point of contact for client-facing needs that arise within Client Experience and Client Assurance functions.
• Assist with Wholesale PO entry, support and reporting as needed.
• Demonstrate and continuously expand comprehensive knowledge of company products and processes.
• Assist with backorder fills and communication to relevant stakeholders, as needed.

Process Improvement & Cross-Functional Support

• Identify and implement process and workflow improvements to increase team efficiency, partnering with the Strategic Initiatives and Projects team as needed.
• Work cross functionally to support accurate reporting and data integrity.
• Participate in team meetings and developmental activities that contribute to team success.
• Support the Director of Client Experience on special projects and additional functional needs across the team.
• Perform other duties as assigned in support of the Sales Support and Client Experience team.

Desired Skills And Experience

• 5+ years of experience in a luxury services environment, either client facing or in a supporting function.
• Strong understanding of high-end customer experience, with the ability to represent the company's brand professionally at all times.
• Solid analytical and proactive problem-solving skills.
• Strong interpersonal skills with the ability to collaborate across departments.
• Outstanding written and verbal communication skills, delivering excellent service by phone and in writing.
• High attention to detail, sound judgment, and professional etiquette in a high-service environment.
• Comfortable working in a hybrid environment while maintaining professionalism and reliability.
• A forward-thinking self-starter who follows direction well and takes initiative beyond what's asked.
• Ability to manage multiple responsibilities and shifting priorities with ease.
• Ability to work effectively with all cross-functional departments, promoting respect and trust among peers and management.
• Experience working within an ERP and CRM system.
• Strong PC skills, including Microsoft Suite (Excel experience preferred), Salesforce, Outlook, Navision, and Google applications.

Benefit Offerings Include

• Paid Time off of 15 days per year, accrued bi-weekly
• Eight Sick Days Per Year
• 11 Paid Holidays
• Paid Parental Leave
• Medical, Dental and Vision Insurance, including HDHP with HSA
• 401k Retirement Plan with Bi-Weekly Company Match
• Company Paid Life Insurance and Long-term Disability Insurance
• Employee Assistance Program
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness,
• Accident, Norton, Hospital Indemnity

Perennials and Sutherland participates in E-Verify and is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information, military/veteran status or other characteristics protected by law.

Whether it’s the executive who offers visionary leadership, or the sales professional who won’t settle for less than perfection, a business needs great people and a collaborative environment to thrive. We maintain, develop, and inspire talented professionals and craftsmen. Our investment

in people, equipment, and facilities results in a positive engaging workplace and gives our company a competitive edge in the marketplace. We believe deeply that the “right” people are our greatest asset. We offer careers for smart, creative, high energy people driven to contribute in a team environment where everyone can win. We foster potential, celebrate success, and support every colleague. Perennials and Sutherland, LLC employees enjoy a vibrant office culture, welcoming and inclusive executive team, and fantastic work-life balance.