Business Support Specialist I - Payroll Dept.

First National Bank Alaska; Anchorage (AK); On-site; USD 48,000 - 56,000; Full time

Job summary

First National Bank Alaska seeks a Payroll Department Business Support Specialist I to join the Payroll Unit, supporting HR and payroll operations. The role emphasizes accuracy, regulatory awareness, and effective communication within a banking environment.

With a Bachelor's degree and relevant experience, you will handle complex, sensitive payroll tasks, coordinate with management, and contribute to process improvements while maintaining compliance and security standards.

Qualifications

• Bachelor’s degree in a business-related field and 2–4 years progressive business operations experience.
• Banking or related financial industry experience preferred.
• Project management experience preferred.

Responsibilities

• Performs assigned responsibilities within predetermined scope, budget, schedule, and risk; coordinates with management, end users, and vendors.
• Develops implementation plans and coordinates tasks to ensure timely completion; reports status to area managers.
• Tracks outstanding items and conducts quality assurance audits.
• Identifies inefficiencies and recommends automation to improve workflows.
• Assists in developing plans, goals, budgets, and procedures for functional areas.
• Ensures compliance with federal and state regulations in assigned components.
• Creates reports and presentations for management and may supervise others.
• Performs other duties as assigned by supervisor.

Skills

Word processing

Databases

Spreadsheet software

Verbal communication

Written communication

Education

Bachelor's degree in business-related field

2–4 years progressive business operations experience

4 years progressive business operations experience

Tools

Project management software

Job description

Business Support Specialist I - Payroll Dept.

Business Support Specialist I - Payroll Dept.

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized eleven years in a row by Alaska Business magazine readers.

We are seeking a Payroll Professional to Join our Team!

First National’s Payroll Unit is seeking a Business Support Specialist. This position will work directly with our Human Resources Department supporting the bank’s Payroll function. The ideal candidate will possess strong organizational skills, have the ability to perform work with precision/accuracy, demonstrate strong verbal and written communication skills and have banking experience.

Salary: $25.42/hour minimum. Job/salary offer would be commensurate with experience.

Schedule: Monday-Friday

GENERAL PURPOSE SUMMARY

Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, and identifies and manages risk by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors.
• Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling.
• Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits.
• Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies, and recommends automation and process changes to streamline workflows and to increase resource usage efficiency.
• Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures.
• Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations.
• Creates reports and presentations for all levels of management and may direct the work of others.
• Performs other work-related duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Minimum: Bachelor's degree in a business-related field and two years progressively responsible business operations experience; or four years progressively responsible business operations experience; or equivalent combination of education/training and experience.

Preferred: Banking or related financial industry experience. Project management experience.

SKILLS and ABILITIES

Advanced word processing, database, spreadsheet software experience, and excellent written and verbal communication skills required; ability to think critically, leverage business metrics, effectively manage own and other’s time and priorities and resources required; experience using project management software preferred. Ability to handle highly confidential information, frequent deadlines, and time constraints required.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.