Business Support Specialist I/II - Mortgage Compliance

First National Bank Alaska; Anchorage (AK); On-site; USD 35,000 - 38,000; Full time

Job summary

First National Bank Alaska is seeking a Business Support Specialist I/II in Mortgage Compliance to assist the Secondary and Technical Unit by ensuring mortgage documents meet regulatory guidelines and bank policies. You will report to the department head and support process improvement and risk management initiatives.

The role emphasizes collaboration with management, end users, and vendors to meet deadlines, maintain accuracy, and uphold compliance standards in a fast-paced banking environment.

Qualifications

• Bachelor's degree in a business field with 2+ years' experience in business operations.
• Banking or financial industry experience preferred; project management experience.
• Ability to handle highly confidential information and meet deadlines.

Responsibilities

• Performs assigned responsibilities within scope, budget, schedule, and risk; coordinates with management, end users, and vendors.
• Assists owners in developing implementation plans and coordinating responsibilities for timely completion.
• Tracks outstanding items and assists with quality assurance audits.
• Analyzes workflows to identify inefficiencies and suggests automation to enhance efficiency.
• Helps develop functional area plans, goals, budgets, and procedures.
• Ensures components comply with federal and state regulations; reports to management.

Skills

Word processing

Databases

Spreadsheets

Communication skills

Time management

Education

Bachelor's degree in business-related field

Tools

Project management software

Job description

Business Support Specialist I/II - Mortgage Compliance

Business Support Specialist I/II - Mortgage

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 11 years in a row by Alaska Business magazine readers.

Our FNBA Administrative and Business Support Specialists have the administrative experience and functional knowledge of the business unit to support the department in which they work and are key to the success of the unit in our shared goals.

We are adding to our Secondary and Technical Unit in Mortgage Lending!

The successful candidate will report directly to the department head to assist with handling secondary mortgage requirements, ensuring the documentation received is compliant with regulatory guidelines and bank policies.

We offer a competitive salary based on experience, with compensation commensurate with your level of expertise and qualifications. Minimum salary offer would be:

• Business Support Specialist I: $25.42/hour minimum.
• Business Support Specialist II: $27.50/hour minimum.

Schedule: Monday-Friday

GENERAL PURPOSE SUMMARY

Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, and identifies and manages risk by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors.
• Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling.
• Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits.
• Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies, and recommends automation and process changes to streamline workflows and to increase resource usage efficiency.
• Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures.
• Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations.
• Creates reports and presentations for all levels of management and may direct the work of others.
• Performs other work-related duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Business Support Specialist I - Minimum: Bachelor's degree in a business-related field and two years progressively responsible business operations experience; or four years progressively responsible business operations experience; or equivalent combination of education/training and experience. Preferred: Banking or related financial industry experience. Project management experience. Business Support Specialist II - Minimum: Bachelor's degree in a business-related field and three years progressively responsible business operations experience; or five years progressively responsible business operations experience; or equivalent combination of education/training and experience. Preferred: Banking or financial industry experience. Project management experience.

SKILLS and ABILITIES:

Advanced word processing, database, spreadsheet software experience, and excellent written and verbal communication skills required; ability to think critically, leverage business metrics, effectively manage own and other’s time and priorities and resources required; experience using project management software preferred. Ability to handle highly confidential information, frequent deadlines, and time constraints required.

LANGUAGE SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, customers and the general public.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS:

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.