Business Support Specialist II - Digital Banking

First National Bank Alaska; Anchorage (AK); On-site; USD 35,000 - 49,000; Full time

Job summary

First National Bank Alaska is seeking a Business Support Specialist II for Digital Banking. The role supports digital banking operations and ongoing projects to deliver seamless digital banking solutions.

The position offers a salary of $30.40 per hour minimum, with offers commensurate with level and experience. Schedule is Monday-Friday, with opportunities to contribute to process improvements within a regulated banking environment.

Qualifications

• Bachelor's degree in a business-related field and three years progressively responsible business operations experience; or five years progressively responsible business operations experience.
• Banking or financial industry experience preferred.
• Project management experience preferred.
• Advanced word processing, database, spreadsheet software experience; strong written and verbal communication skills.

Responsibilities

• Performs assigned responsibilities within predetermined scope, budget, schedule and risk; coordinates with management, end users and vendors.
• Assists in developing implementation plans and coordinating team responsibilities to ensure timely completion.
• Tracks outstanding items to ensure objectives are met and supports quality assurance audits.
• Identifies labor-intensive tasks and recommends automation and process changes to streamline workflows.

Skills

Word processing

Databases

Spreadsheets

Communication

Education

Bachelor's degree in business-related field

Tools

Project management software

Job description

Business Support Specialist II - Digital Banking

Business Support Specialist II - Digital Banking

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 11 years in a row by Alaska Business magazine readers.

Behind the Scenes of Digital Banking!

Join our team as a Business Support Specialist and play an important role in supporting the digital banking operations, ongoing projects and helping deliver a seamless digital banking solutions.

Salary: $30.40/hour minimum. Job/salary offer would be commensurate with job level and experience.

Schedule: Monday-Friday

GENERAL PURPOSE SUMMARY

Administers various delegated assignments and/or responsibilities of limited risk and moderate complexity, coordinates allocated resources, identifies and manages risk by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors.


• Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling.


• Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits.


• Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies, and recommends automation and process changes to streamline workflows and to increase resource usage efficiency.


• Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures.


• Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations.


• Creates reports and presentations for all levels of management and may direct the work of others.


• Performs other work-related duties as assigned by branch manager.

COMPLIANCE EXPECTATIONS

• Stay up to date on relevant laws and regulations and complete all compliance training on time.


• Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job.


• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

SUPERVISORY RESPONSIBILITIES

May supervise assigned delegates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommending new hires, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

EDUCATION and/or EXPERIENCE: Minimum: Bachelor's degree in a business-related field and three years progressively responsible business operations experience; or five years progressively responsible business operations experience; or equivalent combination of education/training and experience.

Preferred: Banking or financial industry experience. Project management experience.

OTHER SKILLS and ABILITIES

Advanced word processing, database, spreadsheet software experience, and excellent written and verbal communication skills required; ability to think critically, leverage business metrics, effectively manage own and other’s time and priorities and resources required; experience using project management software preferred. Ability to handle highly confidential information, frequent deadlines, and time constraints required.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, customers and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.