Business Support Representative I

Bank of Colorado; Gretna (NE); On-site; USD 34,000 - 52,000; Full time

Job summary

Bank of Colorado is seeking a Customer Service and Data Entry Associate for PinnBank for Business in Gretna, NE. You will handle customer inquiries via phone, chat, and email, perform data entry verifications, and support billing and account maintenance tasks with accuracy.

The role requires being detail-oriented, reliable, and capable of working independently while aligning with established banking policies and procedures.

Qualifications

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.

Responsibilities

• Assists existing customers with basic online business banking issues regarding password resets, unlocks, bill pay, mobile banking and other simple questions.
• Verifies data entry changes made by Business Support Rep II and higher.
• Reviews and updates closed accounts in Bill Pay.
• Assists Business Support Supervisor with related projects as requested.
• Regular and reliable attendance.
• Performs other duties as assigned.

Skills

Fiserv internet banking

Banking operations knowledge

Communication skills

Attention to detail

Deadline-driven

Collaboration

Problem solving

Decision making

Education

High school diploma or equivalent

Job description

At the direction of the Business Support Supervisor, provide customer service and data entry support regarding PinnBank for Business via the telephone, chat and email in compliance with established policies and procedures.

JOB RESPONSIBILITIES AND DUTIES:

• Assists existing customers with basic online business banking issues regarding password resets, unlocks, bill pay, mobile banking and other simple questions.
• Verifies data entry changes made by Business Support Rep II and higher.
• Reviews and updates closed accounts in Bill Pay.
• Assists Business Support Supervisor with related projects as requested.
• Regular and reliable attendance.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.

PHYSICAL REQUIREMENTS:

Must be able to read computer screens and reports

Hearing: 75-100%

Must be able to communicate with customers

Standing/Walking: 50-74% Climbing/Stooping/Kneeling: 25-49% Lifting/Pulling/Pushing: 25-49%

Must be able to operate a computer

PHYSICAL DIMENSIONS:

Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting, walking and standing.

NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

More Details

Monday through Friday 8-5

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses.Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Timebenefits include:

• 8 paid holidays.*
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
• After five years, 22 PTO days each year.*
• After ten years, 27 PTO days each year.*
• Employees must also complete the 90-day introductory period prior to accruing PTO.*
• New employees will receive 16 hours of paid sick time upon their hire date.*
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.
• Health Savings Account with employer contributions.
• Flexible medical and dependent care spending plans.
• Parental Leave after one year of full time employment.
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
• Free checking account and basic printed checks.
• $50,000 group term life insurance.
• Long term disability insurance.
• Employee Assistance Program.
• EducationalAssistance.

*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Bank of Colorado supports pay and transparency and complies with all applicable pay transparency laws. For more information, view the EEO KNOW YOUR RIGHTS.