Business Support Manager

Jobtailor; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor seeks an experienced administrative leader to oversee a broad set of finance, controls, and operations within a large department. The role emphasizes strong process design, budget oversight, and executive communication to drive efficiency and risk management across complex programs.

The position requires senior-level collaboration with management, independent work, and the ability to balance multiple priorities in a fast-paced environment while coaching and leading teams toward

Qualifications

• Minimum 5 years of relevant experience in financial crimes investigations, business controls, business support, or project management
• Familiarity with complex investigations in areas such as brokerage, commercial banking, and international banking
• Bachelor’s Degree or equivalent work experience
• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, Visio and Excel
• Strong analytical, critical thinking and organizational skills with attention to detail
• Ability to develop executive-ready communications and presentations
• Self-starter with high energy and attention to detail; able to work independently with minimal supervision and collaborate with a team

Responsibilities

• Manage diverse administrative functions for a large, complex department or complete line of business
• Manage financial control, budgeting and consolidation, personnel processes, audit/compliance, premises, projects, associate training, service quality, process improvement, business continuity, and communications
• Consult with senior management to evaluate current methods and develop strategies for changes and improvements
• Lead support and administrative functions for a large department at a local level
• Analyze budgets and operations, identify and resolve workflow issues, administer bank programs and policies, and interpret them for the department
• Resolve personnel, audit, and budget issues by researching and analyzing unusual problems
• Direct workflow activities as needed
• Manage associates and demonstrate inclusive leadership, process and data management, enterprise communication, risk management, coaching, financial stewardship, talent leadership, and business outcome delivery

Skills

Financial crimes investigations

Project management

Process design

Analytical skills

Microsoft Office Suite

Education

Bachelor’s Degree or equivalent

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

SharePoint

Visio

Job description

• Manage diverse administrative functions for a large, complex department or complete line of business
• Manage financial control, budgeting and consolidation, personnel processes, audit/compliance, premises, projects, associate training, service quality, process improvement, business continuity, and communications
• Consult with senior management to evaluate current methods and develop strategies for changes and improvements
• Lead support and administrative functions for a large department at a local level
• Analyze budgets and operations, identify and resolve workflow issues, administer bank programs and policies, and interpret them for the department
• Resolve personnel, audit, and budget issues by researching and analyzing unusual problems
• Direct workflow activities as needed
• Manage associates and demonstrate inclusive leadership, process and data management, enterprise communication, risk management, coaching, financial stewardship, talent leadership, and business outcome delivery

Requirements

• Minimum 5 years of relevant experience in financial crimes investigations, business controls, business support, or project management
• Familiarity with complex investigations in areas such as brokerage, commercial banking, and/or international banking
• Strong knowledge and understanding of the financial crimes investigations process
• Demonstrated ability to be solutions oriented
• Process Design experience
• Project Management experience
• Bachelor’s Degree or equivalent work experience
• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, Visio and Excel
• Strong analytical, critical thinking and organizational skills with attention to detail
• Strong problem solving, conceptual thinking and sense of urgency
• Excellent teamwork, professional communication, and relationship-building abilities
• Excellent written and verbal communication skills and executive presence
• Extremely organized with excellent time management skills and ability to manage multiple business functions, adapt to changing business needs, and prioritize in a fast-paced environment
• Ability to develop executive-ready communications and presentations that synthesize data and tell the story
• Self-starter with high energy and attention to detail; able to work independently with minimal supervision and collaborate with a team
• Experience communicating effectively and influencing others
• Ability to manage deadlines while handling multiple tasks simultaneously
• Demonstrated ability to balance risk/reward in decision-making
• Financial Services and/or related government entity experience

Core Competencies

Demonstrates expertise in financial crimes investigations, project management, and process design, with a strong focus on financial control and compliance. Capable of leading diverse administrative functions while fostering teamwork and effective communication.

Highest-signal resume keywords

• Financial Crimes Investigations
• Project Management
• Process Design
• Analytical Skills
• Microsoft Office Suite

Hard Skills

• Financial Control
• Budgeting
• Audit Compliance
• Workflow Analysis
• Data Management
• Business Continuity
• Service Quality Improvement
• Personnel Management
• Risk Management
• Process Improvement

Soft Skills

• Problem Solving
• Critical Thinking
• Organizational Skills
• Teamwork
• Professional Communication

Industry Keywords

• Financial Services
• Commercial Banking
• Brokerage
• International Banking
• Business Controls

Tools & Technologies

• Microsoft PowerPoint
• Microsoft Word
• Microsoft Excel
• SharePoint
• Visio