Business Support Manager

Bank of America; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Credit Solutions Advisor II to support the GPS Client Experience Executive and GPS CX Team. The role focuses on creating and maintaining project plans, client data management, business planning, and preparing presentations for senior management in a fast-paced corporate setting.

Ideal candidates bring 3–5 years of experience in business support or analytics, strong PowerPoint/Excel skills, and proven ability to coordinate multiple initiatives while managing

Qualifications

• 3–5 years of experience in business support, project coordination, business analytics, or a related field.
• Proven experience creating executive-level presentations and management reporting.
• Strong analytical and problem-solving skills with experience interpreting data and identifying trends.
• Demonstrated ability to coordinate multiple initiatives and manage competing priorities.
• Advanced proficiency in Microsoft PowerPoint and Excel.
• Strong communication and stakeholder management skills.

Responsibilities

• Creates business presentations on strategy, planning initiatives and other materials.
• Tracks and supports weekly and monthly routines, inclusive of tracking management of team deliverables.
• Communicates and interacts with team members across various lines of business.
• Serves as a knowledgeable resource and point person who can help efficiently facilitate the day-to-day operations of the team.
• Performs comprehensive competitor and financial industry benchmark research.
• Assists with a variety of ad hoc assignments, typically with time constraints.

Skills

Executive presentations

Management reporting

PowerPoint

Excel

Analytical thinking

Project coordination

Stakeholder mgmt

Data interpretation

Tools

Tableau

Power BI

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the GPS Client Experience Executive and the GPS CX Team by completing business support and project management functions. Key responsibilities include creating and maintaining project plans, client data management, business planning and preparing presentations for senior management. Job expectations include being able to work effectively in multiple facets of the organization and across the company in a fast paced environment.

Responsibilities

• Creates business presentations on strategy, planning initiatives and other materials
• Tracks and supports weekly and monthly routines, inclusive of tracking management of team deliverables
• Communicates and interacts with team members across various lines of business
• Serves as a knowledgeable resource and point person who can help efficiently facilitate the day-to-day operations of the team
• Performs comprehensive competitor and financial industry benchmark research
• Assists with a variety of ad hoc assignments, typically with time constraints

Required Qualifications

• 3-5 years of experience in business support, project coordination, business analytics, or a related field.
• Proven experience creating executive-level presentations and management reporting.
• Strong analytical and problem-solving skills with experience interpreting data and identifying trends.
• Demonstrated ability to coordinate multiple initiatives and manage competing priorities.
• Advanced proficiency in Microsoft PowerPoint and Excel.
• Strong communication and stakeholder management skills.

Desired Qualifications

• Experience supporting senior executives and leadership teams.
• Experience with Tableau, Power BI, or other data visualization tools.
• Experience conducting industry research, benchmarking, and strategic analysis.
• Knowledge of process improvement and business optimization methodologies.

Skills

• Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and EntryData and Trend Analysis
• Executive Presence
• Planning
• Policies, Procedures, and Guidelines Management

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position Credit Solutions Advisor II: FDIC, Safe Act/Loan Originators

Shift

1st shift (United States of America)

Hours Per Week

40