Business Support Change Management - Analyst

Aumni; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive total rewards

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

On-site wellness centers

Job summary

JPMorgan Chase & Co. is seeking a Relationship Specialist in Business Change Management to optimize onboarding and drive operational excellence within Global Banking.

You will coordinate onboarding, manage access, and collaborate with leaders to strengthen relationships and controls. Responsibilities include onboarding for new hires and transfers, facilitating mass onboarding for interns, and supporting projects with senior leadership.

Qualifications

• Strong institutional knowledge of Global Banking.
• Outstanding interpersonal, communication, and influence skills across all organizational levels.
• Excellent judgment, professionalism, and ability to maintain confidential information.
• Excellent organizational and problem-solving skills.
• Highly proactive with ability to manage competing priorities and ensure task completion.

Responsibilities

• Coordinate onboarding for new hires and internal transfers.
• Ensure proper technology, system, and building access is set up for employees.
• Conduct comprehensive orientation sessions for Global Banking culture and systems.
• Serve as main contact for new hires and transfers, addressing questions and concerns.
• Order additional systems and technology as needed.
• Build relationships with hiring managers and key business partners.
• Work with senior leadership to facilitate projects and daily operations.
• Assist with mass onboarding for summer interns.
• Enforce a strong control and compliance environment and mitigate risk.
• Gather feedback from new hires and managers to improve onboarding.
• Perform a broad range of operational and support functions as required.

Skills

Interpersonal communication

Organizational skills

Problem solving

Process improvement

Influence across levels

Tools

MS Office

CoPilot

Job description

Join a dynamic team where you help shape the onboarding experience and drive operational excellence in Global Banking. You’ll collaborate with business leaders and partner teams to ensure seamless employee transitions and support a culture of continuous improvement.

As a Relationship Specialist in Business Change Management (BCM) within Business Support Management (BSM), you play a pivotal role in supporting Global Banking. You will coordinate employee onboarding, troubleshoot access and entitlement issues, and facilitate asset provisioning. Your work strengthens relationships across the business and contributes to a strong control environment. We value your proactive approach and commitment to delivering exceptional service.

Job Responsibilities

• Coordinate and manage all administrative aspects of employee onboarding for new hires and internal transfers
• Ensure proper technology, system, and building access is set up for employees
• Conduct comprehensive orientation sessions to introduce new hires to Global Banking culture, policies, systems, and technologies
• Serve as the main point of contact for new hires and transfers, addressing questions and concerns
• Order additional systems and technology as needed for employees
• Build and strengthen relationships with hiring managers and key business partners
• Work closely with senior leadership to facilitate projects and daily operations
• Assist with the execution of mass onboarding for summer interns
• Enforce a strong control and compliance environment, identifying ways to mitigate risk
• Gather feedback from new hires and managers to improve and streamline the onboarding process
• Perform a broad range of operational and support functions as required

Required Qualifications, Capabilities, and Skills

• Strong institutional knowledge of Global Banking
• Outstanding interpersonal, communication, and influence skills across all organizational levels
• Ability to work effectively under pressure
• Excellent judgment, professionalism, and ability to maintain confidential information
• Exceptional organization, problem-solving, and process improvement skills
• Highly proactive with the ability to manage competing priorities and ensure task completion
• Consistently role models the firm’s values and code of conduct

Preferred Qualifications, Capabilities, and Skills

• Project management skills to lead initiatives or support broader team efforts
• Strong command of MS Office suite, including CoPilot
• Experience with employee onboarding and operational support in a financial services environment
• Familiarity with asset and application provisioning processes
• Knowledge of internal partners and business processes within Global Banking

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Support employee onboarding and movement, enhance controls, and foster collaboration across Global Banking.