Business Support Lead

Penrose Hospital; Colorado Springs (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Penrose - St. Francis Health Services is seeking a Business Support Lead to ensure smooth administrative workflows across our hospitals and clinics.

You will guide staff, oversee projects, and coordinate patient information to uphold high-quality, patient-centered service. You will register patients, process orders, manage scheduling, handle calls, triage urgent admin needs, and maintain records with strict confidentiality.

Qualifications

• High School Diploma or GED required
• Minimum 2 years of administrative experience in a healthcare setting
• Current BLS certification from the American Heart Association
• Leadership experience preferred

Responsibilities

• Register patients
• Process orders and facilitate communication between departments to support clinical operations
• Manage patient scheduling and handle incoming calls
• Triage urgent administrative needs and maintain accurate records
• Ensure strict confidentiality and compliance with patient privacy requirements

Skills

Administrative experience

Healthcare admin

Education

High School Diploma or GED

BLS Certification (AHA)

Job description

Job Summary and Responsibilities

As our Business Support Lead you will serve as a foundational leader within our healthcare team, ensuring the seamless operation of administrative workflows across our hospitals and clinics. You will oversee departmental projects, act as a key point of contact for patient information, and provide essential guidance to support staff to maintain high-quality, patient-centered service standards.

Every day you will register patients, process orders, and facilitate communication between departments to ensure efficient clinical operations. You will manage patient scheduling, handle incoming calls, triage urgent administrative needs, and maintain accurate records while ensuring strict compliance with patient confidentiality protocols.

To be successful in this role, you will demonstrate exceptional organizational and interpersonal skills, allowing you to prioritize multiple tasks in a fast-paced environment. You will thrive by maintaining a professional demeanor under pressure, proactively identifying operational bottlenecks, and fostering a collaborative environment that supports both patient care and your fellow team members.

Job Requirements

Required

• High School Diploma or G.E.D.
• Two years of administrative experience in a healthcare setting
• Current Basic Life Support (BLS) certification from the American Heart Association

Preferred Skills

• Previous leadership experience

Where You'll Work

Penrose - St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St. Francis Hospital - Interquest. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 300-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. It's an incredible time to join us as we are a proud Magnet Hospital with designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted