Business Support II (Planning & Development)

City of Fort Collins; Fort Collins (CO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

Retirement contributions

Wellness program

Onsite health clinic

Job summary

The City of Fort Collins is seeking a Business Support II to join Planning and Development Services as part of the Administrative Services Team. This full-time role offers an anticipated salary range of $44,000–$55,000 per year.

The position focuses on engaging with external and internal customers via phone and email, handling code compliance inquiries, and maintaining accurate records. A background in organization and communication is valued.

Qualifications

• Minimum of three to five years related experience; or equivalent combination of education and experience.
• Ability to use records management, accounting, word processing, presentation, web development, and graphics software.
• Ability to enter data accurately; use spreadsheet and database software.
• Ability to respond effectively to customer service requests.
• Good organization skills; attention to detail; multi-tasking skills.

Responsibilities

• Establishes and maintains effective office systems and procedures, including supply inventory.
• May provide customer service for internal customers and citizens, including explanation and interpretation of policies and procedures, in person and via telephone.
• Responsible for supporting a specific project or program for a department or division as assigned.
• Enters data, compiles records and reports; tabulates or posts data; may develop and maintain data bases.
• Compiles and organizes materials for various programs and/or projects.
• Provides clerical support including preparing or answering correspondence; may open and route incoming mail and prepare outgoing mail.
• May conduct marketing and sales activities.
• May provide basic financial support through fee collection, data entry and tracking.
• May coordinate schedules for meetings, training, or travel; may prepare agenda for and transcribe minutes at meetings.
• Acts as liaison to other City offices.
• May administer document and record management systems.

Job description

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Business Support II (Planning & Development)

POSITION TITLE: Business Support II (Planning & Development) (Full-Time Regular) (Classified)
REQUISITION #: req8582
DEPARTMENT: Planning & Development Svcs
LOCATION: 281 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $41,710.00 - 62,566.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $44,000.00 - 62,566.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 8/26/2026.At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.
Post-Offer Requirements
- Background check(Background checks are considered in relation to the responsibilities and requirements of the position)
While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

WhyWorkFor theCity of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) –eligibleonthe 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + companycontributions – after 6 month probation period andimmediate vesting
• Flexiblespending: Medical expenses FSA, dependent FSAor both
• EmployeeAssistance Program: counseling, legal,financialassistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborativework environment

To learn more about The City of Fort Collins and Our Community, please readOur Community and Our Organization Brochure

Job Summary

The City of Fort Collins is looking for a Business Support ll to join our Planning and Development Services as a member of the Administrative Services Team. This is a full-time salaried position with the City with an anticipated hiring salary range of $44,000-$55,000 a year! The Business Support ll is a critical role within our organization; your primary responsibilities will involve engaging with external and internal customers through phone and email interactions, focusing on Code Compliance customer service and records management. Serving as the initial point of contact, you will be responsible for sending out violation letters, conducting thorough research for accurate information.

The role also includes efficient records management, involving the manipulation of data to generate comprehensive reports. The role also involves ensuring smooth day-to-day operations by managing administrative tasks, facilitating communication, and offering support to external and internal customers. If you're looking to join a dynamic team and play a pivotal role in supporting our Planning and Development Services department, we encourage you to apply! This opportunity is ideal for a candidate with 3-5 years of related experience or an equivalent combination of education and experience. We are looking for someone with a passion for organization and customer service, to bring their skills in attention to detail and communication to the City!

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Establishes and maintains effective office systems and procedures, including supply inventory.
• May provide customer service for internal customers and citizens, including explanation and interpretation of policies and procedures, in person and via telephone.
• Responsible for supporting a specific project or program for a department or division as assigned.
• Enters data, compiles records and reports; tabulates or posts data; may develop and maintain data bases.
• Compiles and organizes materials for various programs and/or projects.
• Provides clerical support including preparing or answering correspondence; may open and route incoming mail and prepare outgoing mail.
• May conduct marketing and sales activities.
• May provide basic financial support through fee collection, data entry and tracking.
• May coordinate schedules for meetings, training, or travel; may prepare agenda for and transcribe minutes at meetings.
• Acts as liaison to other City offices.
• May administer document and record management systems.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Ability to use records management, accounting, word processing, presentation, web development, and graphics software.
• Knowledge of basic math and/or accounting.
• Ability to enter data accurately; use spreadsheet and database software.
• Ability to respond effectively to customer service requests.
• Ability to communicate effectively orally and in writing.
• Good organization skills; attention to detail; multi-tasking skills.
• Ability to understand a total process flow and ensure that all details of a task are accomplished properly.
• Basic understanding of finance or budget management processes and procedures.
• Ability to work under moderate supervision and to exercise independent judgement as required.

Required Qualifications

Minimum Preferred High School Diploma or GED High school diploma or general education degree (GED) College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees College or technical school level coursework in business, or finance (Associates degree preferred)

Experience Requirements

• Minimum of three to five years related experience; or equivalent combination of education and experience.

Business Support II

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call [phone] for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.
TheCity is committed to equal employment opportunity for all applicants andemployees.Employment decisions will comply with all applicable lawsprohibiting discrimination inemployment. The City does not toleratebehavior that results in the terms and conditions ofemployment beingadversely impacted based on an employee’s protected status, or anybehaviorthat violates this policy.
Consistent with the City’s respect for the rights and dignity of each employee,the City is committedto providing a work environment that is free fromunlawful discrimination and harassment. The City prohibits discrimination orharassment based on protected characteristics, including race, color, nationalorigin, ancestry, creed, religion, sex, sexual orientation (including perceivedsexual orientation), gender, gender identity, gender expression, disability,age 40 years or older, pregnancy or related condition, military, veteran statusor uniformed service member status, genetic information, marital status or anyother status protected under federal, state or local law.
The City is committed to providing a healthy and safe work environment. Inaddition to the City’scommitment to equal opportunity employment, theCity strictly prohibits discrimination orretaliation against an employeewho raises any reasonable concern about workplace violations ofgovernmenthealth or safety rules or a significant threat to the health or safety of Cityemployees orthe public, if the City controls the workplace conditionsgiving rise to the threat or violation.
Note: Some information in your application may be public information under the Colorado Open Records Act.

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