Business Support Associate-Pittsburg

TEKsystems; Pittsburgh (Allegheny County); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday pay

Job summary

TEKsystems is seeking an on-site Office Operations Support role to assist with onboarding of consultants, payroll processing, asset ordering, and general business support across the branch. The successful candidate will partner with internal teams to ensure smooth personnel life cycle and timely payroll completion.

Responsibilities include managing office purchasing, vendor relationships, and delivering excellent front-office service while supporting directors and staff.

Qualifications

• 1+ years’ experience in a customer service related position.
• Associate degree or two years of applicable experience in customer service.
• Ideal candidates would have prior internship or work experience in customer service or a business environment.

Responsibilities

• Support consultant onboarding activities, including I-9/E-Verify and asset ordering.
• Partner with center field support and internal staff to ensure payroll and life cycle management.
• Conduct internal employee onboarding from start to finish.
• Submit weekly payroll for internal employees.
• Provide general business support to the Director of Branch Operations or Office leader.
• Provide general business support to all internal employees.
• Provide front office customer service and maintain administrative support for staff.

Skills

Customer service

Communication

Teamwork

Education

Associate degree or two years of applicable experience

Job description

Responsibilities

Key Responsibilities:

Employee Experience

• Support consultant in person onboarding activities utilizing Office Visit calendar in ACT. Activities include I-9 form and E-Verify completion asset ordering, and customer specific equipment ordering.
• Partner with center field support and internal employees to ensure seamless consultant onboarding, timely payroll completion, and superior life cycle management service is provided by utilizing Cases.
• Conduct internal employee onboarding process start to finish.
• Submit weekly payroll for internal employees.
• Provide general business support to Director of Branch Operations or Office leader.
• Provide general business support to all internal employees.

Office Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Maintain outstanding levels of administrative support to all internal and external employees and assist with problem resolution related to process, operational, and technology questions.
• Serve as point of contact for TEKsystems real estate communications (support any in-office updates/moves/installations), and building property management.
• Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
• Provide education and support to field office producers around critical consultant operational processes.

Competencies

• Ability to prioritize, organize, problem solve and meet deadlines and goals
• Ability to communicate effectively and provide follow up
• Capability of working in a team-oriented environment and deliver/receive honest feedback
• Thorough knowledge of business policies and operational practices
• Excellent written/oral communication and interpersonal skills
• Strong decision-making ability
• Ability to build strong partnerships with all customers, both locally and in our corporate and center-based locations
• Integrity and ability to maintain confidentiality and personal credibility
• Ability to tackle complex issues and develop innovative, practical solutions
• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
• Understanding how information impacts the operating company and how data will be used to support operating company decisions
• Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

• 1+ years’ experience in a customer service related position
• Associate degree or two years of applicable experience in customer service
• Ideal candidates would have prior internship or work experience in customer service or a business environment.

Personal Attributes

• Team player
• Tactful and diplomatic
• Self-starter/initiator
• Critical thinker
• Seeks growth and self-improvement
• Flexible
• Resilient/composed
• Self-aware

Location and Hours

This position requires you to work on-site Mon-Fri.

Compensation and Benefits

Compensation: $20.19/hr and eligible for overtime + bonus (quarterly).

Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay.

Equal Opportunity Employment

We are an equal opportunity employer and will consider all applications without regard to race, gender identity, sexual orientation, color, religion, national origin, disability, age, genetic information, veteran status, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.