Business Support Associate-Seattle Eastside

TEKsystems; Bellevue (WA); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

On-site position

Bonus eligibility (1K per Qtr)

Job summary

TEKsystems in Bellevue, WA is hiring a Business Support Associate to deliver timely customer service to contract employees, clients and internal partners. The role supports onboarding, payroll and general office operations in a fast-paced environment.

Responsibilities include coordinating onboarding, processing weekly payroll, handling inquiries, and maintaining office processes while collaborating with center and field teams. This is an on-site, full-time position with bonus eligibility.

Qualifications

• 1+ years’ experience in a customer service related position.
• Associates degree or two years of applicable experience in customer service.
• Internship or work experience in customer service or a business environment.

Responsibilities

• Support consultant onboarding activities including I-9 and E-Verify, asset ordering.
• Coordinate with center field support to ensure payroll completion and lifecycle management via Cases.
• Conduct internal employee onboarding from start to finish.
• Submit weekly payroll for internal employees.
• Provide general business support to Director of Branch Operations and to all internal staff.

Skills

Team player

Strong communication

Problem solving

Customer service

Time management

Detail oriented

Education

Associates degree

Customer service experience

Job description

Overview

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to contract employees, clients, corporate, center, , and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, as well as problem resolution, along with maintaining general office operations.

Responsibilities

Key Responsibilities

Employee Experience

• Support consultant in person onboarding activities utilizing Office Visit calendar in ACT. Activities include I-9 form and E-Verify completion asset ordering, and customer specific equipment ordering.
• Partner with center field support and internal employees to ensure seamless consultant onboarding, timely payroll completion, and superior life cycle management service is provided by utilizing Cases.
• Conduct internal employee onboarding process start to finish.
• Submit weekly payroll for internal employees.
• Provide general business support to Director of Branch Operations or Office leader.
• Provide general business support to all internal employees.

Office Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Maintain outstanding levels of administrative support to all internal and external employees and assist with problem resolution related to process, operational, and technology questions.
• Serve as point of contact for TEKsystems real estate communications (support any in-office updates/moves/installations),and building property management.
• Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
• Provide education and support to field office producers around critical consultant operational processes.

Qualifications

Competencies

• Ability to prioritize, organize, problem solve and meet deadlines and goals
• Ability to communicate effectively and provide follow up
• Capability of working in a team-oriented environment and deliver/receive honest feedback
• Thorough knowledge of business policies and operational practices
• Excellent written/oral communication and interpersonal skills
• Strong decision-making ability
• Ability to build strong partnerships with all i customers, both locally and in our corporate and center-based locations
• Integrity and ability to maintain confidentiality and personal credibility
• Ability to tackle complex issues and develop innovative, practical solutions
• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
• Understanding how information impacts the operating company and how data will be used to support operating company decisions
• Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

• 1 + years’ experience in a customer service related position
• Associates degree or two years of applicable experience in customer service
• Ideal candidates would have prior internship or work experience in customer service or a business environment.

Personal Attributes

• Team player
• Tactful and diplomatic
• Self-starter/initiator
• Critical thinker
• Seeks growth and self-improvement
• Flexible
• Resilient/composed
• Self-aware

This position is an on-site position. You must be available Mon-Fri to work in the Bellevue office.

Compensation

$22.60 per hr plus bonus eligibility (1K per Qtr)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law posterclick here. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail].

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

City and County of San Francisco

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the SanFrancisco Fair Chance Ordinance and the California Fair Chance Act

City of LA

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.