Business Support Associate- Office Administrator

Actalent; Dublin (OH); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Life & AD&D insurance

Disability insurance

HSA & DCFSA

Job summary

Actalent in Dublin, OH seeks a Business Support Associate to provide customer service to candidates, contract employees, clients and internal partners. You will handle onboarding, payroll and office operations with phone, email and in-person interactions.

This entry-level permanent role offers base salary around $42,000 plus bonus up to $4,000, onsite work, comprehensive benefits and opportunities to collaborate with centralized teams.

Qualifications

• Associates degree with 1+ year of customer service, or 2+ years of related experience.
• Ability to prioritize, organize, and problem solve to meet deadlines.
• Strong communication and interpersonal skills; able to work in a team.
• Integrity and confidentiality with HR and company policies.

Responsibilities

• Assist with candidate onboarding and pre-employment tasks.
• Support onboarding, payroll and invoicing issues with timely resolution.
• Provide front-office customer service via phone, email, and in person.
• Coordinate internal onboarding for field office hiring and I-9 paperwork.
• Manage internal payroll processes with supervisor oversight.
• Handle office operations, vendor management, and office supplies.

Skills

Recruiting

Sales

Account management

Talent acquisition

Sales support

Customer service

Administrative support

Hiring

Inside sale

outside sales

Education

Associates degree with 1+ year in customer service

Job description

Description

Overview Job Description

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is an customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Responsibilities

• Support candidate onboarding, by assisting with pre-employment paperwork completion and coordinating the distribution of PPE and other required assets
• Assist with contractor training and certification requirements
• Participate in office digital red zones to help communicate onboarding status updates to stakeholders
• Partner with centralized teams to support client and contractor onboarding activities, directing candidates or contractors to the appropriate resources
• Serve as point of contact for contractor questions, and facilitate communication to the center (via ACT/OTD and Cases) to support resolution of onboarding, payroll and invoicing issues, such as lost checks with a focus on timely resolution and customer satisfaction
• Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
• Manage the processing of Distribute live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers' compensation inquiries to the appropriate teams for resolution
• Provide high-quality front-office customer service, including phone and reception support
• Partner with talent acquisition to support internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
• In partnership with supervisor, manage internal payroll process
• Asset distribution and collection for new internal hires and terminations for internal hires and consultants
• Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
• Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees
• Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
• Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
• In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Skills

Recruiting, Sales, Account management, Talent acquisition, Sales support, Customer service, Recruitment, Administrative support, Hiring, Inside sale, outside sales

Top Skills Details

Recruiting,Sales,Account management,Talent acquisition,Sales support

Additional Skills & Qualifications

• Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable experience in customer service
• Ability to prioritize, organize, and problem solve to achieve expected deadlines
• Capability of working in a team-oriented environment and deliver/receive feedback in real time
• Excellent written/oral communication and interpersonal skills
• Ability to build strong partnerships with all internal customers, both locally and in our corporate locations
• Integrity and ability to maintain confidentiality while adhering to HR and company policies
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks

Experience Level

Entry Level

Job Type & Location

This is a Permanent position based out of Dublin, OH.

Pay and Benefits

The pay range for this position is $45000.00 - $45000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Per Pay Transparency Acts: The base salary for this position is $42,000 + bonus potential of up to $4,000 per year. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Primary Caregiver/Parental Leave)

Workplace Type

This is a fully onsite position in Dublin,OH.

Application Deadline

This position is anticipated to close on Sep 15, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.