Business Support Analyst - Investments

Columbia-Threadneedle-Investments; Boston (MA); Hybrid; USD 77,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k)

Job summary

Columbia Threadneedle Investments in Boston seeks a Business Support Analyst to provide operating and technical support to the North America fixed income platform, collaborating with internal stakeholders to ensure efficient investment operations.

You will design and implement policies, support tax-exempt and CLO teams, manage reconciliations, onboarding, and performance reporting, and help deploy system enhancements and new applications.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1-3 years of relevant experience.
• Strong problem-solving and critical thinking to inform senior management.
• Ability to work independently and as part of a team.
• Excellent communication and relationship-building skills.

Responsibilities

• Design, document, and implement fixed income investment policies and workflows.
• Support tax-exempt and CLO investment teams with day‑to‑day operations.
• Provide performance reporting support, onboarding coordination, reconciliations, and issue resolution.
• Coordinate with Operations, Legal, Compliance, Risk to maintain efficient processes.
• Manage small to medium-size projects to develop practical solutions.
• Maintain book of work across investment platforms and track requests.

Skills

Problem-solving

Critical thinking

Interpersonal communication

Data analysis

Multitasking

Team collaboration

Relationship building

Education

Bachelor’s degree or equivalent work experience

Tools

Aladdin

Job description

About Our CompanyWorking at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses.We're intentionally built to help you succeed. Our reach is expansive with a Columbia Threadneedle Investments global team of 2,300 people working together. Our capability is diverse with more than 550 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements. Our unwavering focus on our clients and strong financial foundation connects each of our enterprise businesses — Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.Job DescriptionColumbia Threadneedle Investments is a leading and evolving global asset management company. The Business Support Analyst will be involved in all activities necessary to provide operating and technical support to the North America fixed income platform and will be a key member of the team supporting the operations across the asset class. This position requires a dynamic person who will enjoy a fast-paced environment and the opportunity to quickly build expertise across multiple disciplines within the asset management business.How you'll spend your time...Design, document, and implement fixed income investment policies, procedures, and workflows that promote operational consistency, reflect best practices, and satisfy applicable compliance and regulatory requirements.Serve as a primary business support resource for the tax-exempt and CLO investment teams, helping ensure day-to-day investment operations run effectively. Responsibilities include, but are not limited to, performance reporting support, tax-exempt SMA workflow assistance, account onboarding coordination, reconciliations, issue resolution, and other business support needs.Partner with Operations, Legal, Compliance, Risk Management, and other internal stakeholders to maintain efficient operating processes and proactively respond to internal or external changes that may affect the business.Support technology needs in coordination with internal business partners and external vendors, including: ongoing management and support of current operating systems, including general Aladdin support, implementation of system enhancements and upgrades to existing applications and workflows, and deployment of new applications that improve business processes and operating effectiveness.Manage small to medium-size projects focused on developing practical, sustainable solutions to operational changes, business needs, or issues that arise.Provide business support, as needed, to the North America Multi-Asset Solutions team and other North America Fixed Income investment teams, applying consistent operating standards and helping address cross-team support needs.Manages and maintains the book of work across key investment management platforms, tracking and prioritizing issues and enhancement requests raised by the investment teams.To be successful in this role you will have...Bachelor’s degree or equivalent work experience1-3 years of relevant experienceStrong problem-solving skills with the ability to produce effective recommendations to senior managementStrong critical thinking skillsEnergetic and self-motivated with the ability to work both independently and as part of a teamStrong interpersonal and communication skillsAbility to build effective relationships with both internal and external constituentsAbility to analyze data with attention to detail and draw meaningful insightsAbility to interrelate and understand increasingly complex issuesAbility to manage multiple responsibilities and projects concurrentlyU.S. Work Authorization & SponsorshipApplicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).In-Office CollaborationWe are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.Base Pay SalaryThe estimated base salary for this role is $76,700 - $95,000 per year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full-Time/Part-TimeFull timeExempt/Non-ExemptExemptJob Family GroupBusiness Support & OperationsLine of BusinessAMINV US Asset ManagementColumbia Threadneedle is a people business, and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to fostering an inclusive and performance-based culture where everyone can belong, grow, contribute and realise their potential.Columbia Threadneedle is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.