Business Support Analyst

EMCOR Construction Services

United States

On-site

USD 75,000 - 95,000

Full time

14 days+

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Job summary

A construction and services provider in the United States is looking for a Vista Support Analyst to assist with ERP support. This role includes managing support tickets, training Vista users, and ensuring documentation and software changes are effectively handled. Candidates should have at least two years of Vista ERP experience and strong organizational skills. The position offers a competitive salary with a pay range of $75,000 to $95,000 and is full-time with opportunities for bonuses.

Qualifications

At least two years of professional Vista ERP experience.
Experience in construction industry preferred.
Advanced Office computer skills required.

Responsibilities

Provide assistance to the ERP support team and manage support tickets.
Develop documentation and testing for software changes.
Coordinate remote and in-person training.

Skills

Vista ERP experience

Organizational skills

Microsoft Office proficiency

Multi-tasking

Strong written communication

Interpersonal skills

Job description

EMCOR Construction Services provided pay range

This range is provided by EMCOR Construction Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $95,000.00/yr

Direct message the job poster from EMCOR Construction Services

ECS Director of Recruiting and Human Resources at EMCOR Group, Inc

Job Title: Vista Support Analyst for EMCOR Construction Services

Company Overview

EMCOR Construction Services (ECS) is part of EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses. ECS is a nationwide group of 50+ operating companies with over 30,000 employees and annual revenues of $10.7 billion. Our operating companies are mechanical and commercial electrical contractors with expertise that includes virtually all U.S. commercial, healthcare, institutional, education, hospitality, manufacturing, transportation, and water and wastewater markets. We also have several operating companies that focus on commercial fire protection. They provide integrated life safety solutions, including fire detection and suppression systems, and the most advanced security technology available today. The ECS headquarters team provides key support for its electrical and mechanical companies, including finance and accounting, human resources, legal, national purchasing and information technology.

SUMMARY

Within the ECS division we have an internal team that supports approximately 25 Vista environments across EMCOR. The Vista Support Analyst will provide assistance to the ERP support team and take direction from the Vista Support Manager. The ideal candidate should be analytical with an interest in project management. This position will help manage the incoming support ticket needs, provide training and assistance and elevate and manage higher level support ticket needs within the team. The position will also help with testing, documentation and tracking of package changes and assist with coordination of remote and in-person training for Vista user community. You will be expected to work independently, as well as alongside the ERP team, and must be able to work well under pressure to handle a wide variety of tasks and handle confidential information. ECS HQ is based out of McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Compensation Range: $75,000 - $95,000

This position is bonus eligible

REQUIRED EXPERIENCE/PREFERRED EDUCATION AND EXPERIENCE

At least two years of professional Vista ERP experience in a technology‑related or ERP setting.
Experience with reviewing and helping communicate changes to rapidly updating project management software systems.
Strong organizational skills that reflect the ability to prioritize multiple project tasks with excellent attention to detail.
Advanced Office computer skills and versatility. Proficiency with Microsoft Word, Excel, and PowerPoint a must.
A self‑starter with insight into company goals, product, and project’s needs, implementing strategies, taking on extra tasks, etc. to meet/exceed those goals and needs.
Demonstrated ability to multi‑task and efficiently prioritize requests. Experienced and comfortable with meeting high quality standards to prioritize and make sure deadlines are met.
Proven track record of dependability, reliability, and personal accountability, including working independently under limited supervision.
Experience in construction industry preferred

REQUIRED ATTRIBUTES AND SKILLS

Excellent organizational skills and self‑directed.
Must have strong written/grammatical skills as extensive writing is involved.
Must have strong oral communication, including informative, persuasive, and colloquial speaking skills.
Must have strong “people skills” and work well under pressure and strict deadlines.
Ability to build positive working relationships using effective interpersonal skills, including the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; and requires working at a computer (reading and keying) or extended periods of time.

This role requires communicating verbally and in writing one on one, in small groups, as well as presenting to larger groups of employees.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Seniority level