Business Support Analyst

TIYE CONSULTING; Annapolis (MD); On-site; USD 62,000 - 95,000; Part time

Job summary

A leading company in IT consulting is seeking a Business Support Analyst who will assess and improve processes within organizations. The successful candidate will have extensive experience in IT customer application support and will work closely with various stakeholders to ensure smooth operational efficiency. This mid-senior level part-time position involves analyzing issues, preparing reports, and assisting with user support.

Qualifications

• At least two years of IT customer support experience.
• Experience with E-filing applications and case management.
• Knowledge of Project Management Body of Knowledge (PMBOK).

Responsibilities

• Analyze production issues in legal databases and recommend solutions.
• Maintain Service Desk applications for user support.
• Prepare reports on project progress and training materials.

Skills

IT customer application support

Business process analysis

Excellent oral communication

Detail oriented

Organizational skills

Technical translation

Data review and migration

Job description

Join to apply for the Business Support Analyst role at TIYE CONSULTING

23 hours ago Be among the first 25 applicants

Join to apply for the Business Support Analyst role at TIYE CONSULTING

Job Brief: The Business Support Analyst assess how organizations are performing and help them improve their processes and systems. They conduct research and analysis in order to come up with solutions to business problems and help to introduce these solutions to businesses. A business analyst is responsible for assisting in project management procedures, ensuring that the processes meet the project deliverables timely and accurately.

Responsibilities

• Respond to, identify, research, and analyze production and stage problems/errors for MDEC Odyssey File and Serve (OFS), Attorney Information Systems (AIS), and any other attorney related databases reported by end users
• Maintain (add, update, close) current JIS Service Desk Application (ServiceNow), while also maintaining the same production issues in the vendor-maintained Service Desk (ONYX)
• Analyze and assess user’s issues, questions, requests, and errors by working as a liaison between users, Vendor Support staff and JIS Odyssey Support or other JIS Odyssey Groups and recommend corrective actions. Properly relay users concerns and problems to e-Filing staff and Vendor’s Support staff
• Assist staff with ongoing debugging and maintenance of MDEC Odyssey File and Serve as reported by users
• Assist in the preparation of training, drafting written procedures/materials and presentations of various attorney-related databases
• QA testing as necessary of production fixes as notified coming from vendor, working with e-Filing staff, JIS Odyssey Support or other JIS Odyssey Groups resulting from testing
• Ongoing review and revision of the mdcourts.gov e-filing website
• Prepare regular ad hoc reports including weekly report communicating project progress and status, weekly time reporting on JIS provided forms, and any additional reports as assigned
  
  

Skills Required

• Work 40 hours per week Monday-Friday during core business hours (8:30am-5:00pm)
• At least two (2) years of experience providing IT customer application support
• Five (5) of experience providing IT customer application support
• Excellent oral communication
• Detail oriented
• Highly organized with the ability to keep track of multiple projects, requirements, action items and follow through to task closure
• Ability to work in a matrixed organization to align resources toward project deliverables
• Ability to work on multiple projects and objectives
• Ability to establish and maintain effective working relationships with peers, end users and vendor development staff, as well as all levels of management and judicial personnel as necessary
• Ability to translate technical concepts into business terms
• Skills in business process analysis
• Data review and data migration skills
• Knowledge of the Project Management Body of Knowledge (PMBOK)
• Knowledge and ability to utilize standards and guidelines relative to Systems Development Life Cycle (SDLC)
• Experience with E-filing applications, interpreting user requirements, needs and issues, responding to and resolving user requirement needs, issues, and questions
• Experience with providing problem analysis and coordinating ongoing user support, and documenting the necessary problem-solving techniques
• Experience with Case Management applications processing and procedures or integrated applications system’ maintenance
• Experience with testing fixes per users’ issues and vendor analysis and WEB based Application Program Systems and MS Office Suites Systems

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TIYE CONSULTING by 2x

Sign in to set job alerts for “Business Support Analyst” roles.

Halethorpe, MD $84,500.00-$126,700.00 16 hours ago

Baltimore, MD $132,288.00-$191,082.67 1 month ago

Halethorpe, MD $104,600.00-$156,800.00 6 hours ago

Baltimore, MD $102,890.67-$139,637.34 1 month ago

Maryland, United States $62,700.00-$94,100.00 2 days ago

323 - Business Analyst - (FDA) Experience Required

Columbia, MD $80,000.00-$120,000.00 4 weeks ago

Business Analyst Trainee - Fresh Graduates

Business Analyst - Training & Job Placement

Business Process Analyst Level III – DoD OUSD A&S Support

Hyattsville, MD $137,000.00-$178,000.00 6 months ago

Baltimore, MD $78,480.00-$155,870.00 6 hours ago

Landover, MD $43,888.00-$73,000.00 1 day ago

Investment Performance Reporting Analyst

Baltimore, MD $85,000.00-$110,000.00 2 weeks ago

Business Process Analyst Level III – DoD OUSD A&S Support (TS/SCI)

Workforce Business Analyst II: Staffing and Scheduling/Time and Attendance

Hanover, MD $110,000.00-$232,000.00 1 year ago

Baltimore, MD $149,760.00-$216,320.00 1 month ago

Baltimore, MD $149,760.00-$216,320.00 1 month ago

Linthicum Heights, MD $60,000.00-$70,000.00 1 week ago

Healthcare Therapeutics Associate Analyst

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.