Business Strategy & Operations Manager

Spotify AB; Miami (FL); Hybrid; USD 95,000 - 137,000; Full time

Job summary

A leading company in the music and tech industry seeks a Business Strategy and Operations Manager for their Latam Strategy & Operations team in Miami. The role involves driving business performance through market analysis, strategic planning, and managing operational processes. Candidates should have strong analytical skills and experience in consulting or strategy roles, with a collaborative mindset and excellent communication abilities.

Benefits

Flexible share incentives

Global parental leave

Employee assistance program

Flexible public holidays

Extensive learning opportunities

Qualifications

• 5+ years in consulting or strategy/operations roles.
• Fluent in English; Spanish and/or Portuguese preferred.
• Experience with cross-functional, international teams.

Responsibilities

• Lead market analysis and support strategic planning.
• Manage operational processes to help the business scale.
• Develop cross-functional reports to track market KPIs.

Skills

Analytical skills

Strategic thinking

Communication

Collaboration

Tools

Excel

Google Sheets

Tableau

SQL

Job description

We are looking for a Business Strategy and Operations Manager to join our Latam Strategy & Operations team, based in Miami. You will play a key role in driving business performance across the region by leading market analysis, supporting strategic planning, and managing operational processes to help the business scale. This role reports directly to the Head of LatAm Strategy and Operations, and will work closely with local market leaders and global functional partners.

Location

• Miami

Job type

Permanent

What You'll Do

• Identify and communicate trends, risks, and opportunities, to inform strategic decision
• Support teams with market insights and strategic analysis
• Lead business reviews and performance tracking across the region
• Build clear, data-driven presentations for internal stakeholders, including executive leadership
• Data storytelling: translate complex analyses into relevant narratives and actionable insights
• Develop cross-functional reports to track market KPIs, business health, and key initiatives
• Design and manage regional operating processes to improve efficiency and cross-functional alignment
• Partner with markets to resolve roadblocks and scale initiatives
• Support budgeting, forecasting, and financial planning
• Drive execution of cross-functional strategic projects as needed

Who You Are

• 5+ years in consulting or strategy/operations roles
• Strong strategic thinker with a process mindset and a track record of leading complex projects
• Strong analytical skills; fluent in Excel/Google Sheets, Tableau; SQL a plus
• Collaborative, curious, and solutions-oriented, with a genuine and flexible attitude
• Excellent communicator both written/verbal and with sharp presentation skills
• Experience working with cross-functional, international teams
• Comfortable with ambiguity and managing multiple priorities
• Self-driven and proactive, with a bias for action
• Fluent in English; Spanish and/or Portuguese proficiency is highly preferred
• Background in music, tech, or digital media is a plus

Where You'll Be

• We offer you the flexibility to work where you work best! For this role, you can be within the North America region as long as we have a work location.
• This team operates within the Eastern Standard time zone for collaboration.

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify

The United States base range for this position is $95,618- $136,597 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.