Business Specialist III (Indianapolis)

First Financial Bank; Indianapolis (IN); On-site; USD 94,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive eligibility

Job summary

First Financial Bank is seeking an experienced professional for a Small Business Banking role in Indianapolis. The successful candidate will manage client relationships, work with business owners, and achieve sales goals while ensuring compliance with all bank policies.

Applicants should have significant retail banking experience, strong consultative selling skills, and the ability to effectively engage with clients to fulfill their financial needs. This role offers a competitive salary and a comprehensive benefits package.

Qualifications

• 7-10 years client experience in Retail Banking and/or in the financial services industry.
• 7-10 years sales and service experience in a retail environment.
• Demonstrated success with consultative, needs-based selling.

Responsibilities

• Partner with leadership to execute bank strategies.
• Manage and deepen client relationships in the small business segment.
• Conduct loan closings and support small business needs.

Skills

Client experience in Retail Banking

Sales and service experience

Excellent communication skills

Customer relations skills

Consultative selling

Education

Bachelor’s Degree or equivalent experience

Tools

Small commercial credit solutions

Treasury solutions

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply as part of the Consumer Bank’s Small Business team.

Responsibilities

Partner with Retail Banking leadership and Business Program Manager to execute against consumer bank strategies and objectives to attract, retain and grow core small business segment relationships, fulfill client’s financial needs and provide a First Class Client Experience.

Develops and implements strategies/plans to engage districts and markets, establishes behaviors and routines to achieve success in the small business segment, achieving established individual production and growth goals, district and region goals and objectives.

Responsibility to manage, deepen and grow client relationships with a primary focus on business relationships with credit and deposit exposure assigned to the small business segment.

Initiate and maintain client and prospect contact through timely and relevant contact strategy, including but not limited to client interaction in the banking center, telemarketing, digital and/or participating in various activities and events outside of normal working hours.

Establishes personal sales plans/strategies for assigned districts and region to achieve success in the small business space, leveraging and following up on leads and campaigns to deepen and win new core small business relationships, anchored with a small business checking account.

Coordinates new loan origination requests, conducts loan closings, opens new Small Business Banking deposit account relationships, and takes on a holistic approach when discussing client needs by referring other Bank products and services as necessary throughout the bank.

Supports Business Program Manager and Retail Leadership by consulting with other Small Business Bankers and Banking Center teams on challenging/complex situations with small business clients and working to identify new introductions and opportunities.

Serves as a liaison and knowledge resource for financial center teams and associates with respect to small business products, services, promotions, program enhancement, etc. that impacts how we succeed in the small business segment.

Assists program manager with providing leadership, feedback and guidance within the small business segment that leads to improving the program and long‑term success in the assigned districts and region.

Participates bank marketing and sales promotions focused on the small business segment, especially within the district and assigned region; contributes to initiatives and programs designed to promote organization’s strategic priorities.

Complies with all bank, loan and regulatory guidelines and policies, maintaining operational excellence with loans and deposits within the portfolio.

Identify and develop the small business client segment book of business; provide in‑market support and involvement in fostering client relationships and uncovering opportunities.

Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.

Participate and lead in the First Financial Bank Experience by being active in site center huddles, district and region meetings to support sales and service activities across the markets they serve.

Consistently meet or exceed sales and referral goals as set by management, by effectively collaborating with lines of business in an effort to assist clients meet their dedicated financial needs.

Provide coaching and feedback to the financial center teams in the referral and sales activities with a specific focus on the small business client segment.

Hold periodic meetings with district and market leadership, as well as regional presidents and key stakeholders supporting the region and program, to align all resources around our plan and to prioritize actions.

Create powerful strategic partnerships with internal and external partners to establish priorities and identify needs in the small business space within the communities we serve.

Leverage connections within the communities assigned to actively market campaigns, promotions, and products that are applicable to small businesses and their owners/employees.

Accountable for performance of the district and region from a small business development perspective, and leadership of the local teams.

Be knowledgeable and proactive with assisting clients seeking an SBA loan with First Financial. Lead the process with clients, partnering with the SBA team and processors to properly service and work the SBA claims.

Be involved with ensuring proper policies, procedures, servicing activities, and internal controls are being performed to the satisfaction of the SBA, as well as Risk Management.

This role is also responsible for the adherence to all compliance and regulatory procedures, including but not limited to BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act.

Qualifications

• 7⁻10 years client experience in Retail Banking and/or in the financial services industry with experience working with business owners.
• 7⁻10 years sales and service experience with previous success in achieving sales and service goals in a retail environment or in a retail or business banking role within First Financial.
• Bachelor’s Degree or equivalent experience combination of education and work experience in sales preferred.
• Familiarity with consumer, small business, small commercial, SBA, investment real estate and other small commercial credit solutions.
• Familiarity with treasury solutions and demonstrates ability to consult small to medium‑size businesses and their banking/treasury/credit needs.
• Demonstrated success with consultative, needs‑based selling.
• Excellent interpersonal, verbal and written communication, organizational, managerial and project‑management skills.
• Well‑developed customer relations skills; ability to influence without authority.
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management.

Preferred Knowledge and Skills

• Experience working with senior levels of organizations with strategic planning and execution.
• Uses subject‑matter expertise to advise clients both internally and externally.

Required Supervisory Responsibilities

No direct supervisory responsibilities.

Physical Requirements

Travel as needed for prospecting and attending client meetings. Prolonged periods of time required at a computer setting; standing, seeing, walking, driving.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.

Development and Training Pay Range

$94,000–$112,000

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.

EEO Statement

We are an E‑Verify Employer. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.