Business Solutions Architect

Endpointclinical; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Endpoint Clinical is seeking a Business Solutions Architect to define and document requirements for IRT projects, collaborating with clients and cross‑functional teams to ensure systems meet study protocols. You will author specifications for IRT, randomization, and interfaces, support UAT, and continuously learn the platform offerings in a fast‑paced environment.

The role requires 2–4 years of software business analysis and life sciences experience, with strong communication and multitasking

Qualifications

• Define and document initial system requirements and enhancements for major changes.
• Act as SME on client clinical study protocol for studies with moderate to high complexity.
• Author specifications for IRT, randomization and kit lists, and interfaces.
• 2-4 years’ experience in a software business analyst role.
• 2-4 years’ experience in the life science industry.
• Experience delivering voice IVR, web IWR and mobile IMR platforms.
• Familiarity with SQL.
• Strong attention to detail and customer service orientation.
• Excellent time management and organizational skills.
• Strong written and verbal communication; ability to document technical information.
• Able to work on multiple assignments with moderate supervision.

Responsibilities

• Collaborate with clients to define and document initial system requirements and enhancements needed for major changes.
• Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity.
• Author specifications for IRT, randomization and kit lists, and interfaces.
• Build effective partnerships with other internal teams to move project through all phases of the development process.
• Support UAT setup and execution.
• Continuous learning on company platform and offerings as they evolve.

Skills

Requirements gathering

Client communication

Technical documentation

SQL familiarity

Software business analysis

Interpersonal skills

Time management

Written communication

Multi-tasking

Quality attention

Education

Bachelor's degree

Job description

About Us

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh‑Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview

The Business Solutions Architect is responsible for the creation and management of the requirements and technical documentation for IRT projects. Business Solutions Architects work closely with the client, Project Managers, and technical teams to ensure that each system is built and updated to meet the needs of the protocol.

Responsibilities and Qualifications

• Collaborate with clients to define and document initial system requirements and enhancements needed for major changes to existing builds
• Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity
• Author specifications for IRT, randomization and kit lists, and interfaces
• Build effective partnerships with other internal teams to move project through all phases of the development process.
• Support UAT setup and execution
• Continuous learning on company platform and offerings as they evolve
• Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.
• 2-4 years’ experience in a software business analyst role, with a proven ability to understand technical concepts and learn very quickly.
• 2-4 years’ experience in the life science industry
• Previous experience working in a fast‑paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms preferred.
• Familiarity using SQL a plus
• Strong attention to detail and quality‑focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Solid written communication, including the ability to effectively document technical information
• Able to work on multiple assignments with moderate supervision

Endpoint Clinical is an equal opportunities employer AA/M/F/Veteran/Disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.