Process Excellence Manager

Midland Credit Management, an Encore Capital Group Company; Troy (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Career development programs

Healthcare insurance

Tuition assistance

Paid volunteering opportunities

Retirement savings plans

Work-life balance initiatives

New parent leave

Team-building events

Paid holidays

Wellness program

Job summary

A leading financial services firm in Troy, Michigan, is seeking a Project Manager to identify process shortfalls and manage enhancements. The ideal candidate will have 1-3 years’ experience in project or process management, particularly in a financial context, and strong MS Office skills. This role offers competitive compensation, bonuses, and career progression opportunities through the firm's training and development programs.

Qualifications

• 1-3 years experience in a project or process management role.
• Strong proficiency in MS Office.
• Experience in project or process management in a financial services context.
• Experience in project or process management.
• Financial services experience preferred.

Responsibilities

• Identify process shortfalls and manage fixes.
• Create program policies and procedures.
• Cultivate relationships to ensure defined processes work.
• Maintains related documentation.
• Provides regular updates on process integrity and performance to internal and external partners (as required).

Skills

Project management

MS Office proficiency

System query skills

Process management

Education

High School

Bachelor's in Business

Tools

MS Office

System query skills

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

Responsibilities

• Identifies process / system shortfalls and manages the creation of fixes and enhancements.
• Helps to create program policies and procedures.
• Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.
• Maintains related documentation.
• Provides regular updates on process integrity and performance to internal and external partners (as required).

Education

Required: High School
Preferred: Bachelor\'s
Field of Study: Business

Language

Required: English

Experience

Required: 1-3 years experience in a project or process management role or equivalent education and experience. Strong proficiency in MS Office. Experience in project or process management.
Preferred: 1 - 3 years experience in a project or process management role in a financial services related field

PC Skills

Required: Strong proficiency in MS Office

Other Skills

Required: Experience in project or process management

Technical Skills

PREFERRED SKILL SET: System query skills

Why work with us

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tution Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards program and more.
• Volunteering Opportunities: Up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, мы’re proud to invest in you.
• New Family Support: Company paid leave, new parent flex time, and child back-up care options.
• Team-building: Experiences that inspire bonds with colleagues through a wide range of company-sponsored events.
• Work-Life Balance: Paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an "Employee-First Approach" focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].