Business SME1 (Senior), BMV Modernization

Tracker-RMS; Augusta (ME); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical plans (3 plan options)

401(k) starting on day one

Life and disability insurance

Sick time as required by law

Job summary

Overture Partners seeks an experienced Business Subject Matter Expert to guide accessibility, QA, and digital initiatives. You will translate business needs into technical requirements, evaluate WCAG compliance, and support training with clear documentation.

The role emphasizes collaboration with state and business stakeholders to ensure reliable, accessible technology solutions while delivering practical, user-centered improvements.

Qualifications

• Digital accessibility: 5+ years evaluating digital accessibility and applying WCAG standards to websites, software, digital content, and documents.
• Quality assurance testing: 7+ years of software testing, validating functionality, documenting defects, and verifying requirements.
• Training and documentation: 10+ years creating instructional materials, user guides, and communicating technical concepts to varied audiences.
• Accessibility compliance: Working knowledge of accessibility requirements, inclusive design, assistive tech, and barrier analysis.
• User acceptance testing (UAT): Experience planning/executing acceptance tests to ensure functionality, usability, and accessibility expectations.
• Business and technical coordination: Collaborate with technical teams and business stakeholders to gather requirements and support enhancements.
• State government experience: Prior experience working with the State of Maine is required.
• Communication and analytical skills: Strong problem-solving, documentation, and communication abilities.

Responsibilities

• Translate business requirements into functional specifications and communicate expectations to technical teams.
• Conduct quality assurance testing: develop and execute test scenarios, identify defects, and verify quality.
• Perform accessibility evaluations: assess digital resources against WCAG requirements and best practices.
• Support user acceptance testing: coordinate and perform UAT activities to ensure value and accessibility.
• Identify accessibility barriers: evaluate experiences for issues hindering access for users with disabilities.
• Assess assistive technology compatibility: evaluate interactions with assistive tech and related concerns.
• Document findings and recommendations: record results and suggested corrective actions clearly.
• Develop training resources: create training materials and user guides to explain systems and accessibility practices.
• Advise on accessibility standards: provide practical guidance on accessible content and compliance considerations.
• Support continuous improvement: recommend enhancements to testing, documentation, workflows, and implementations.

Skills

Digital accessibility

Quality assurance testing

Training and documentation

Accessibility compliance

User acceptance testing (UAT)

Business and technical coordination

State government experience

Communication and analytical skills

Job description

Job Overview

An immediate opportunity is available for an experienced Business Subject Matter Expert to support technology initiatives, quality assurance, and digital accessibility improvements. The ideal candidate brings extensive experience in accessibility standards, software testing, and training, with the ability to translate business needs into practical technical requirements. Candidates must demonstrate strong knowledge of Web Content Accessibility Guidelines (WCAG), quality assurance methodologies, and accessible digital experiences to be considered for this role.

Must Haves

• Digital Accessibility: At least 5 years of experience evaluating digital accessibility and applying WCAG standards to websites, software applications, digital content, and electronic documents.

• Quality Assurance Testing: At least 7 years of experience conducting software testing, validating system functionality, documenting defects, and verifying compliance with business and technical requirements.

• Training and Documentation: At least 10 years of training experience, including developing instructional materials, preparing user documentation, and communicating technical concepts to diverse audiences.

• Accessibility Compliance: Working knowledge of accessibility requirements, inclusive design principles, assistive technologies, and methods for identifying barriers affecting users with disabilities.

• User Acceptance Testing (UAT): Experience planning or executing acceptance tests to confirm that technology solutions meet functional, operational, usability, and accessibility expectations.

• Business and Technical Coordination: Ability to collaborate with technical teams and business stakeholders to gather requirements, analyze workflows, and support system enhancements.

• State Government Experience: Previous experience working with the State of Maine is required.

• Communication and Analytical Skills: Strong problem-solving, documentation, and communication abilities, with the capacity to explain technical findings and recommend corrective actions.

What the Client Needs You to Do

The successful candidate will provide business, technical, and accessibility guidance for technology projects, system upgrades, and operational improvements. You will work closely with business units and technical teams to define requirements, test applications, evaluate digital content, and identify accessibility or quality issues before solutions are implemented. Your expertise will help ensure that technology services are reliable, compliant, user-friendly, and accessible to individuals with diverse abilities.

Key Responsibilities

• Translate Business Requirements: Collaborate with business stakeholders to understand operational workflows, document functional requirements, and communicate expectations to technical teams.

• Conduct Quality Assurance Testing: Develop and execute test scenarios to validate software functionality, identify defects, and verify that solutions meet established quality standards.

• Perform Accessibility Evaluations: Assess websites, applications, electronic documents, and other digital resources against applicable WCAG requirements and accessibility best practices.

• Support User Acceptance Testing: Coordinate and perform UAT activities to confirm that system enhancements and new technology solutions satisfy business requirements and intended user needs.

• Identify Accessibility Barriers: Evaluate digital experiences for issues that may prevent individuals with disabilities from accessing information or completing essential tasks.

• Assess Assistive Technology Compatibility: Consider how digital products interact with commonly used assistive technologies and identify potential usability or compatibility concerns.

• Document Findings and Recommendations: Record test results, accessibility deficiencies, functional issues, and recommended corrective measures in clear, actionable documentation.

• Develop Training Resources: Create and maintain training materials, user guides, and instructional documentation that help stakeholders understand systems, processes, and accessibility practices.

• Advise on Accessibility Standards: Provide practical guidance to project teams regarding accessible content, inclusive design, testing methods, and relevant compliance considerations.

• Support Continuous Improvement: Recommend enhancements to testing procedures, documentation, business workflows, and technology implementation practices to improve quality and accessibility outcomes.

Additional Information

• Work Arrangement: Hybrid position with on-site attendance required when requested by the client.

• Geographic Requirement: Candidates must reside in Maine.

• Travel and Expenses: Any expenses associated with required on-site attendance or travel will not be reimbursed.

• Background Screening: A background screening package that includes global identity verification and fingerprinting through the appropriate state or federal process is required.

• Interview Documentation Requirements: Before accepting a Teams interview request in dotStaff, the candidate must have a current screenshot from an interaction with the vendor uploaded to the interview request page as a PDF. Photo identification, passports, and similar documents are not acceptable substitutes. The document must be uploaded before the request is accepted and cannot be edited afterward.

• Vendor Interview Attendance: The vendor must attend the beginning of the interview to validate the candidate. If the vendor is absent, the hiring manager is encouraged to cancel the interview.

• Preferred Background: Candidates with substantial experience supporting public-sector technology initiatives, accessibility compliance, quality assurance, and end‑user training are strongly suited to this position.

Ideal Candidate Profile: An experienced business and technology professional with a strong background in digital accessibility, WCAG compliance, quality assurance testing, and training development. The ideal candidate combines technical knowledge with clear communication and stakeholder management skills to help deliver accessible, dependable, and inclusive technology solutions.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked‑in state/locality.