Business Services Specialist (Small Business Specialist)

First Citizens; Austin (TX); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

First Citizens Bank in Austin, TX seeks a Business Services Representative to deliver cash management and deposit services to commercial clients. You will partner with bankers to identify needs, recommend solutions, and drive relationship growth in the community.

Ideal candidates have a bachelor’s degree or equivalent experience in financial services sales, strong financial literacy, and a proven ability to develop new business and cross-sell treasury management solutions.

Formación

• Bachelor's degree or equivalent with sales experience.
• Experience in financial services sales or related industry.
• Strong knowledge of cash management and treasury services preferred.

Responsabilidades

• Meet and exceed individual and team sales metrics and goals.
• Engage with customers, prospects and referral sources to generate new business.
• Represent the Bank in the community to drive CRA opportunities and relationships.
• Maintain compliance with regulations and bank policies while delivering high-quality service.
• Coordinate with bankers to provide accurate deposits and cash-management solutions.

Conocimientos

Sales process

Financial guidance

Financial literacy

Retail/Wealth solutions

Business deposits & cash management

Business development

Networking

Educación

Bachelor's Degree

High School Diploma or GED/Equivalent

Descripción del empleo

Overview

At First Citizens Bank, together we become better. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related services to clients. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and self-sources new business opportunities.

Responsibilities and Qualifications

Duties & Responsibilities:

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge retail and wealth solutions referred
• Knowledge of business deposit and cash management solutions
• Business development
• Networking and building centers of influence

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 2 years’ experience OR High School Diploma or GED/Equivalent and 6 years’ experience in Sales or financial services sales

Preferred Area of Experience

• Business development, business banking, lending, merchant services, treasury management

Required Licenses or Certifications

• Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. - IO

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.