Business Services Representative Target

First Citizens Bank; Naples (FL); Sur place; USD 52 000 - 75 000; Plein temps

Résumé du poste

First Citizens Bank in Naples, FL is seeking a Business Services Representative to provide cash management solutions and a full range of business deposits for commercial clients. You will partner with bankers to become a subject matter expert in business deposits and related services.

The role emphasizes sales, relationship building, and compliance, with daily activities including outreach to prospects, serving customers, and collaborating across teams to drive growth and ensure accurate

Qualifications

• Bachelor's degree with 2+ years in sales or financial services sales, or a high school diploma with 6+ years of sales experience.
• Experience in business banking, lending, merchant services, treasury management.
• Valid driver's license; frequent driving to offices and customers.

Responsabilités

• Sales – achieve individual/team financial, production and relationship goals and engage with customers, prospects and referral sources.
• Service Standards – foster partnerships, uncover sales opportunities, and address customer needs with proactive conversations.
• Operations and Administration – comply with regulations and policies, ensure accurate transactions and efficient office operations.

Connaissances

Structured sales process

Financial guidance

Financial literacy

Retail and wealth solutions knowledge

Business deposits & cash management

Business development

Networking

Formation

Bachelor's Degree & 2+ years sales

High School Diploma & 6+ years sales

Description du poste

Overview

At First Citizens Bank, together we become better. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work.The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related services to clients. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and self-sources new business opportunities.

Responsibilities & Qualifications

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge retail and wealth solutions referred
• Knowledge of business deposit and cash management solutions
• Business development
• Networking and building centers of influence

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience in Sales or financial services sales OR High School Diploma or GED/Equivalent and 6 years' experience in Sales or financial services sales.
• Preferred Area of Experience:Business development, business banking, lending, merchant services, treasury management.
• Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.