Business Services Representative (Small Business Specialist - External Business Development)

First Citizens Bank; Winter Park (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Benefits package

Competitive rewards

Job summary

First Citizens Bank in Winter Park, FL seeks a Business Services Representative who guides cash management solutions for commercial clients and partners with bankers to grow deposits and related services. You will source new business opportunities, uphold service standards, and ensure accurate operations while complying with regulations.

The role emphasizes sales discipline, financial guidance, and knowledge of business deposit and cash management solutions, with frequent field visits and

Qualifications

• Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Sales or financial services sales
• Preferred area includes business development, business banking, lending, merchant services, treasury management
• Must possess a valid driver's license and frequent driving to other offices and clients

Responsibilities

• Sales: Achieve individual/team financial and relationship goals; engage with customers and referral sources.
• Service Standards: Foster partnerships, uncover sales or referral opportunities, optimize performance with coaching and tools.
• Operations and Administration: Comply with regulations and policies; manage risk, training deadlines, and general office duties

Skills

Structured sales process

Financial guidance

Financial literacy

Business deposit knowledge

Cash management solutions

Business development

Networking

Education

Bachelor's Degree

High School Diploma or GED

Tools

Driver's license

Job description

Overview

At First Citizens Bank, together we become better. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related services to clients. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and self-sources new business opportunities.

Responsibilities & Qualifications

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge retail and wealth solutions referred
• Knowledge of business deposit and cash management solutions
• Business development
• Networking and building centers of influence

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Sales or financial services sales
• Preferred Area of Experience: Business development, business banking, lending, merchant services, treasury management
• Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.