Business Services Manager

Insperity; Wisconsin; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Life and disability insurance

Health savings account

Flexible spending accounts

Paid time off

Flexible schedule

Job summary

Insperity's client seeks a Business Services Manager to strengthen its business-facing program delivery by managing programs, overseeing post-close Impact Fund servicing and compliance, and driving development of new offerings into organized, customer-focused services.

The role requires detail-oriented, customer-focused program leadership with the ability to manage multiple initiatives and deliver measurable impact through disciplined execution and scalable solutions.

Qualifications

• Bachelor's degree in Business, Public Administration, Nonprofit Management, Economic Development, or related field.
• Experience in program management, business services, or community-based initiatives preferred.
• Strong attention to detail with the ability to manage multiple programs and deadlines.

Responsibilities

• Lead planning, execution, and growth of multiple business-facing programs.
• Oversee post-close Impact Fund servicing and ensure borrower compliance and reporting.
• Conduct research and data analysis to support strategic initiatives.
• Strengthen partnerships and track program outcomes for continuous improvement.
• Coordinate stakeholder engagement and provide organized follow-up for leadership.

Skills

Customer service

Communication

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree in Business/related field

Tools

Microsoft Office

CRM systems

Data analysis tools

Job description

Our Client is seeking a Business Services Manager to strengthen its business-facing program delivery by managing assigned programs, overseeing post-close Impact Fund servicing and compliance, providing analytics and research support, and driving the development of emerging programs into organized, customer-focused service offerings. This role is ideal for a detail-oriented, customer-focused program manager who excels at managing multiple initiatives simultaneously, ensuring disciplined execution, and transforming mission-aligned opportunities into practical, scalable solutions that deliver measurable impact.

Best-in-Class Benefits and Culture:

Our client values their employees' time and effort. They offer competitive compensation between $75,000- $85,000 depending on experience, and an extensive benefits package to enhance their commitment to your success. Our client's benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and flexible schedule

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive/succeed as the Business Services Manager, you should have:

• Bachelor's degree in Business, Public Administration, Nonprofit Management, Economic
• Development, or a related field, or an equivalent combination of education and relevant professional experience; experience in program management, business services, or community-based initiatives is preferred.
• Proven ability to manage multiple programs, priorities, and deadlines while maintaining exceptional attention to detail and consistent follow-through.
• Strong customer service orientation with excellent communication skills and the ability to build collaborative relationships with diverse stakeholders and partners.
• Experience managing program operations, compliance, documentation, and process improvement with a proactive, solution-oriented approach.
• Proficiency with Microsoft Office Suite and familiarity with CRM systems, spreadsheets, databases, reporting tools, and data analysis to support program management and decision-making.

Your responsibilities as the Business Services Manager, will include:

• Lead the planning, execution, and growth of multiple business-facing programs, transforming emerging initiatives into organized, customer-focused service offerings while managing timelines, partnerships, and participant experiences.
• Oversee post-close Impact Fund servicing by ensuring borrower compliance, documentation, reporting, site visits, and follow-through to deliver a high-quality borrower experience and maintain program integrity.
• Conduct research, data analysis, and reporting to support business consulting, corporate expansion, and strategic initiatives, providing actionable insights for senior leadership and stakeholders.
• Manage entrepreneurship, youth, and small-business development programs by strengthening community partnerships, expanding participation, tracking outcomes, and driving continuous program improvement.
• Coordinate contributor engagement activities by managing stewardship processes, tracking engagement, preparing materials, and supporting leadership with organized follow-up that advances organizational mission and funding goals.

Ready to make a lasting impact?

If you're passionate about building programs that strengthen businesses, support entrepreneurs, and create meaningful community outcomes, we'd love to hear from you and help shape innovative initiatives that drive economic growth and opportunity.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.