Business Service Representative IV

Pacelabdc; Los Angeles, Northern (CA, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Pacific Asian Consortium in Employment PACE is seeking a dedicated and experienced BUSINESS SERVICES REPRESENTATIVE IV to join our Downtown/Pico Union WorkSource Center. Under the direction of the Program Director, you will be responsible for business, partnerships and placement services tailored to meet contracted performance goals.

As part of the role, you will conduct outreach to local businesses, public schools, and community organizations, build long-term relationships, and document

Qualifications

• Bachelor’s degree in business, Marketing, Social Service or related field. High School Diploma plus equivalent work experience (4 years) in sales, public relation, marketing or related may be considered in lieu.
• Ability to work evening and weekend hours as needed
• Bi-lingual and fluency in Spanish, Korean, Chinese, or other language is preferred

Responsibilities

• Outreach and market to local businesses, public schools, community colleges, community-based organizations, and growth sector industries to identify needs and build relationships.
• Attain 80 City of Los Angeles approved business service credits per Program Year and document services.
• Provide at least 200 job placements for WIA customers per program year.
• Enter and maintain data on businesses served into City electronic systems and match job-ready customers with jobs.
• Provide information to the business community through coordination with enterprise programs and labor market information resources.
• Promote all services noted in the standard menu of business services.
• Assist in pre-layoff orientation and rapid response services when requested by the City.
• Develop, enhance, and maintain the job bank for the center.
• Complete LEGACY training program.

Skills

Workforce industry

CQI

Excellent communication

Microsoft Office 360

Salesforce

Marketing and sales

Relationship development

Team player

Education

Bachelor’s degree in business, Marketing, Social Service or related field

Tools

Salesforce

Microsoft Office 360

Job description

Description

ORGANIZATIONAL BACKGROUND

Pacific Asian Consortium in Employment PACE was originally formed in 1975 to serve the employment needs of Los Angeles’ growing AAPI refugee community. With an initial grant from the City of Los Angeles, PACE offered job training and placement services, eventually broadening our job creation programs into the San Gabriel Valley and South Bay area. Overtime, we realized that the most fundamental needs of our communities couldn’t be adequately addressed through job training and employment services alone. We decided to expand our services to better address the issues of poverty and inequality faced by Angelenos across all ethnic and racial groups. At PACE, we are continually innovating to meet the evolving needs of our community while fostering a team that reflects the rich ethnic and cultural diversity of the populations we serve. Today, our staff provides linguistically and culturally competent services in over 40 languages and dialects, while our community development work spans across five core programs: Employment, Education, Business, Energy, and Housing. Please visit our website to learn more: https://pacela.org/

PROGRAM SUMMARY:

PACE’s Downtown/Pico Union WorkSource Center provides comprehensive services for job seekers and employers, including counseling, training, and supportive services. Visitors to the center can access workshops, a computer lab, and personalized employment counseling. We also offer on- and off-site training programs and specialized services for veterans and older adults, collaborating with community-based organizations, government agencies, colleges, schools, unions, and employers of all sizes. https://pacela.org/our-work/employment/

POSITION SUMMARY:

PACE is seeking an dedicated and experienced BUSINESS SERVICES REPRESENTATIVE IV to join our WorkSource Center and team! Under the direction of the Program Director of the Westlake WorkSource Center, a PACE managed project, the Business Services Representative will be responsible for business, partnerships and placement services tailored to meet the contracted performance goal.

POSITION RESPONSIBILITIES

Under the supervision of the Program Director, the Business Services Representative will ensure the Business Development Performance:

• Outreach and market to local businesses, public schools, community colleges, community-based organizations, and growth sector industries in the local downtown/Pico Union community per program year to identify short and long-term business service, growth sector (Healthcare and Green) and workforce needs, build long-term working relationships and provide ongoing business service.
• Attain a minimum of 80 City of Los Angeles approved business service credits per Program Year through the Skills match entry (Serving a minimum of sixty-five different businesses). Create and maintain files for each of the businesses served including documentation of services.
• Provide a minimum of two hundred (200) positive job placements for WIA customers, job seekers and develop positive recruitments for Westlake WorkSource Center per program year to achieve job placement. Job placements must meet all benchmark measures as contracted.
• Enter and maintain data on businesses served by WorkSource Center into various databases (City electronic system) to document complete and accurate services provide. Enter job orders, match job ready customers with jobs in accordance with the initial assessment, obtain prompt feedback on referrals, verify employment, and audit or minimize the use of job holding. Help customers to use the City’s and State’s electronic systems.
• Provide information to the business community through coordination with the City’s Enterprise Zone and Empowerment Zone program representative, local Los Angeles business Assistance Program (LABAP), providing a directory of business services available within the City, access to job applicant data base, referral services, labor market information, contracting for workplace-based training (OJT and customized training), tax credit information, fee or licensing information, business assistance, access to business assistance networks, such as, but not limited to, U.S. Small Business Administration local offices, Los Angeles Economic Development corporation, Valley Economic Development Corporation, local chambers of commerce and other appropriate business development and economic development associations and organizations.
• Provide and promote all services noted in the standard menu of business services as defined by the Standard Menu of Services.
• Assist the City in providing pre-layoff orientation, when requested by the city, to explain program services to impacted employees, in conjunction with employers or labor organizations in the event of closures of plants or facilities, and to encourage participation in early intervention programs.
• Communicate all leads and information obtained regarding business closures and layoffs to the City Rapid Response Unit and shall participate in the provision of rapid response services only at the request and under the leadership of the City Rapid Response Unit.
• Provide businesses with access to technical advice regarding working with special populations, including but not limited to, disabled worker, older worker, immigrant population, welfare recipients, and the homeless population.
• Participate in monthly regional implementation forums, scheduled technical assistance sessions and scheduled system-wide WorkSource Business Team sessions.
• Oversee the business services model implementation at Downtown/Pico Union WorkSource Center.
• Attend and participate in assigned Continuous Quality Improvement Teams, as well as actively support and participate in activities related to the Center’s certification process.
• Assist in meeting agency’s Universal Access performance goal by scheduling events and meetings that would result in bringing new customers to Downtown/Pico Union WorkSource Center.
• Develop, enhance, and maintain job bank for Downtown/Pico Union WorkSource Center
• Complete City of Los Angeles’ LEGACY training program.
• Perform other duties as assigned.

Requirements

KNOWLEDGE AND SKILLS

• Knowledge of Workforce Industry
• Knowledge of Continuous Quality Improvement (CQI)
• Excellent communication and written skills
• Proficient in a Windows PC environment and Microsoft office 360
• Knowledge with databases, i.e. Salesforce
• Excellent marketing and sales skills in workforce recruitment or related field
• Ability to develop and maintain relationship with businesses
• Team player and works well with a diverse staff.

QUALIFICATIONS

• Bachelor’s degree in business, Marketing, Social Service or related field. High School Diploma plus equivalent work experience (4 years) in sales, public relation, marketing or related may be considered in lieu.
• Ability to work evening and weekend hours as needed
• Bi-lingual and fluency in Spanish, Korean,Chinese, or other language is preferred

OTHER REQUIREMENTS

• Must have the use of an automobile with adequate insurance coverage and a valid Driver’s License. Local travel may be required occasionally,
• Must pass employment verification and professional reference check
• COVID vaccination required; must have two doses of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately

PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical environment the employee will work in is typically an office environment with moderate noise levels that would be expected in that type of work environment. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; manipulate objects with hands. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, walk and taste or smell. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.