Business Service Officer

Morgan-Stanley; Fresno (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Morgan Stanley is seeking a Business Service Officer to lead branch operations, supervise Support Professionals, and align service functions with firm priorities. This role emphasizes coaching, talent development, and collaboration with Complex Sales and Risk teams to ensure policy compliance and service excellence.

The officer will manage onboarding, performance reviews, and relationships across branch, region, and home office, while driving process improvements and budgeting for programs and

Qualifications

• Bachelor’s degree required or equivalent education.
• Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65).
• Knowledge of Firm policies, risk & compliance.
• Strong leadership and talent development capabilities.

Responsibilities

• Lead the Branch in executing strategic priorities with coaching and quality standards.
• Supervise a team of Support Professionals and on-boarding of new hires.
• Partner with CBSO and HR on performance reviews and conflict resolution.
• Maintain relationships with key partners and participate in meetings and calls.
• Oversee travel, expenses and budgeting for Advisors and firm programs.
• Identify process improvements to drive productivity and efficiency.

Skills

Leadership

Communication

Attention to detail

Budgeting & forecasting

Conflict resolution

People management

Education

Bachelor’s degree

Job description

The Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives.DUTIES and RESPONSIBILITIES:People Management and CommunicationLead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and proceduresLead, mentor, and supervise a team of Support and Service ProfessionalsPromote cross-training, learning, development and recognition of Service and Support Professionals within the ComplexFacilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support ProfessionalsPartner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolutionMaintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national callsConsistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needsManage and oversee Support Professionals coverage for Financial Advisors in the BranchIdentify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievementsPromote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusionOperational OversightManages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policiesFacilitate and manage resolution of client inquiries/requestsParticipate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updatesIdentify and implement process improvements to ensure teams are maximizing productivity and driving efficienciesAdditional operational oversight may be requiredAdminister other duties as delegates by the Complex Business Service Officer\"EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:Education and/or ExperienceBachelor’s degree required or equivalent educationPrevious industry experienceActive Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)Other licenses as required for the role or by managementKnowledge/SkillsEffective written and verbal communication skillsStrong attention to detailAbility to prioritize and resolve complex needs and escalate as necessaryAbility to identify issues and trends in order to anticipate change and provide comprehensive solutions and remediesEvidence of strong leadership and talent development capabilitiesPrevious supervisory experience preferredExceptional organizational and time management skillsExceptional conflict resolution skillsAbility to manage relationships, motivate and lead groups of people at various levels throughout the ComplexKnowledge of Firm’s Risk & Compliance policiesAbility to think strategicallyReports to:Complex Business Service OfficerDirect reports:Support ProfessionalsWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Expected base pay rates for the role will be between $120,000 - $170,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .