Business Service Officer

Morgan-Stanley; Cleveland (OH); On-site; USD 75,000 - 125,000; Full time

Job summary

Morgan Stanley in Cleveland, OH is seeking a Business Service Officer (BSO) to lead a team of Support Professionals and drive service initiatives across the branch. You will partner with Market Sales and Risk teams to ensure execution, manage budgeting, and foster a culture of compliance and exceptional client service.

The role emphasizes people leadership, operational oversight, and the ability to translate strategic priorities into actionable coaching and process improvements.

Qualifications

• Bachelor’s degree required or equivalent education.
• Active securities licenses as listed (Series 7, 9, 10 or 66/63/65) are required.

Responsibilities

• Lead the Branch in executing strategic priorities with emphasis on quality and compliance.
• Supervise and develop Support Professionals and Service Professionals.
• Coordinate interviewing, onboarding and performance reviews for staff.
• Partner with Market Sales,Risk and HR to drive service initiatives and improvements.
• Manage budgets, travel/entertainment expenses and regional communications.

Skills

Leadership

Communication

People management

Strategic thinking

Risk & Compliance knowledge

Education

Bachelor’s degree or equivalent education

Professional licenses (Series 7/9/10/66 or 63/65)

Job description

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.DUTIES and RESPONSIBILITIESPeople Management and Communication• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures• Lead, mentor, and supervise a team of Support and Service Professionals• Promote cross-training, learning, development and recognition of Service and Support Professionals within the market• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusionOperational Oversight• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies• Facilitate and manage resolution of client inquiries/requests• Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies• Additional operational oversight may be required• Administer other duties as delegated by the Market Business Service OfficerEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLSEducation and/or Experience• Bachelor’s degree required or equivalent education• Previous industry experience• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required• Other licenses as required for the role or by managementKnowledge/Skills• Effective written and verbal communication skills• Strong attention to detail• Ability to prioritize and resolve complex needs and escalate as necessary• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies• Evidence of strong leadership and talent development capabilities• Previous supervisory experience preferred• Exceptional organizational and time management skills• Exceptional conflict resolution skills• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market• Knowledge of Firm’s Risk & Compliance policies• Ability to think strategicallyReports to• Market Business Service OfficerDirect reports:• Support ProfessionalsWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Expected base pay rates for the role will be between $75,000 and $125,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .