Business Risk Program Manager - Communications (Remote)

First Citizens; Orlando (FL); Remote; USD 99,000 - 154,000; Full time

Job summary

An established industry player is seeking a proactive risk professional to join their dynamic team. This remote role involves leading change initiatives and executing risk programs within a fast-paced environment. You will develop comprehensive communication strategies to guide employees through risk transformations, ensuring alignment with corporate goals. Your expertise in business risk and controls will be crucial in analyzing market trends and collaborating with cross-functional teams. If you are passionate about risk management and communication, this opportunity offers a chance to make a significant impact in the financial services sector.

Benefits

Competitive Benefits Program

Variable Incentives

Bonuses

Quality Benefits

Flexible Work Environment

Qualifications

• 4 years in Financial Services or 8 years in Operational Risk.
• Experience in corporate communications and change management.
• Knowledge of banking regulatory requirements.

Responsibilities

• Lead change initiatives and develop communication plans.
• Support risk management framework and policy governance.
• Analyze business trends and collaborate with teams.

Skills

Business Risk & Controls Knowledge

Change Management

Communication Skills

Project Management

Policy Governance

Education

Bachelor's Degree in Finance or Risk Management

High School Diploma or GED

Tools

CRCM Certification

PMP Certification

CERP Certification

CAMS Certification

ISACA CISA Certification

ISACA CRISC Certification

Job description

Overview

This is a remote role that may be hired in several markets across the United States.

As a first line of defense risk professional, this position is responsible for the support and execution of various risk programs and activities within an ET&O Business Risk and Controls Organization, adhering to the Bank's Risk Appetite and Corporate Strategy. This role is responsible to lead change initative, develop and execute communication plans that effectively guide employees through the enterprise risk changes.

Responsibilities

• Business Risk & Controls Knowledge and Expertise - Develops and maintains a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy.
• Risk Program Execution - Supports the implementation and maintenance of the BU's risk management framework. Assists in the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Produces regular metric-focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives.
• Change Management – Responsible to lead Business Risk & Controls change initiatives, perform detailed impact assessment to analyze the impact of change initiative on different employee groups, develop detail implementation plan, and facilitates tollgates and other senior leadership sessions. Strong writing skills in documenting and editing risk documents such as standards and procedures, identify key communication needs and tailor message accordingly.
• Communication Strategist – Develop and implement a comprehensive communication strategy to support risk transformation programs in timely manner. Distribute awareness memos, announcements, and updates on upcoming changes through different communication channels. Manage and coordinate monthly change communications, partner with stakeholders to tailor messaging for different audience, address concerns, and promote engagement throughout the change lifecycle. Monitor and measure the effectiveness of communication and continuously improve communication strategies.
• Policy, Standards, and Procedure Governance – Support drafting, reviewing, updating, and managing the lifecycle of policies, standards, or procedures. Ensures the establishment of clarity, consistency, and alignment with business risk objectives. Able to collaborate with cross-function teams, translate complex requirements into actionable outcomes, ensure governance expectations are communicated effectively across all levels of organizations

Qualifications

Bachelor's Degree and 4 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk

OR

High School Diploma or GED and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk

Preferred Area of Study: Finance or Risk Management

Preferred Area of Experience: Project Management or Internal/External Consulting

License or Certification Type: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC – preferred

Preferred Qualifications:

• 5+ years of experience in corporate communications, change management, or organization transformational role
• Excellent written and verbal communication skills, with the ability to craft compelling message for diverse audience
• Experience in Policy, Standards, and Procedure Governance, ensuring alignment with organizational compliance and regulatory requirements
• Strong Project Management skills and ability to manage multiple priorities and deadline in fast paced environment
• Large Financial Institution experience
• Knowledge of risk techniques, practices, and control frameworks,
• Knowledge of various banking and government regulatory requirements and processes,
• Knowledge of regulatory guidance pertaining to enterprise risk and operational risk,
• Ability to work effectively with associates, senior management, and various committees

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until May 15, 2025.

If hired in North Carolina, the base pay for this position is generally between $99,955 and $153,264. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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