Business Risk Manager II - Contact Center

M&T Bank Corporation; Buffalo (NY); On-site; USD 108,000 - 179,000; Full time

Job summary

M&T Bank Corporation is seeking a senior risk leader in Buffalo, NY to manage the first line of defense risk function. You will oversee risk assessment, testing, and remediation, guiding a team dedicated to maintaining robust internal controls and policy compliance.

The role requires a Bachelor’s degree and at least 7 years of relevant experience, with a strong emphasis on leadership, risk reporting, and collaboration with risk committees and internal stakeholders.

Qualifications

• Bachelor’s degree and at least 7 years relevant work experience.
• Or combined minimum of 11 years higher education and/or work experience.
• Banking/financial services risk management experience preferred.

Responsibilities

• Lead planning, execution, and reporting of the first line of defense risk management function.
• Ensure identification and assessment of risks in key processes.
• Drive development, execution and reporting of risk-based testing program.
• Oversee reporting to risk committees and management.
• Manage remediation plans and risk events reporting.
• Coach and mentor staff in risk and control functions.
• Ensure policy maintenance and adherence to regulatory standards.

Skills

risk management

leadership

coaching

mentoring

staffing

communication

Education

Bachelor's degree

11 years combined higher education/work experience

Job description

Overview

Manage the first line of defense risk management responsibilities of the business unit in accordance with the Enterprise Risk Framework. Oversee the proactive identification, accurate assessment and reporting of risks impacting the business unit, including loss events and Key Risk Indicators (KRI's). Ensure the appropriate escalation of identified issues and the timely completion of remediation plans. Manage the team responsible for risk and control functions in the business unit. Assist the Business Risk Officer in setting direction for the department and risk policy of the organization.

Primary Responsibilities

• Lead the planning, execution, and reporting of the business unit's first line of defense risk management function including ensuring the documentation of key processes and internal controls.
• Ensure the complete and proper identification and assessment of risks in the business unit's key processes in accordance with the Enterprise Risk Framework, internal guidance, and risk management professional standards.
• Drive the development, execution and reporting of the business unit's risk-based testing program.
• Ensure control testing is performed in accordance with M&T's First Line of Defense Guidance on Management of Risks & Internal Controls and professional standards.
• Oversee reporting to Business Unit Management, Scenario Management and internal risk committees.
• Provide direct assistance/support to the First Line Risk Officer Monitor business unit performance with respect to established key risk indicators (KRIs) and prepare comprehensive KRI reporting.
• Ensure the accurate and timely completion of Risk Control Self Assessments (RCSAs) and other risk management reporting.
• Develop a process by which emerging risks and losses are reviewed and incorporated into the RCSAs and KRIs.
• Identify emerging risks and risks associated with new products/ services/ markets/ channels or changes to existing products/ services/ markets/ channels and oversee the reporting of these risks to management and the Markets, Products and Services Risk Committee.
• Ensure the effective and efficient management and reporting of issues, including remediation plans.
• Develop and oversee the process for identifying and reporting risk events and losses in a timely manner.
• Appropriately escalates identified issues to the First Line Risk Officer and business unit management.
• Develop, implement and oversee the maintenance of policies for the business unit. This includes the updating of policies in response to federal, state or business unit process changes.
• Respond to both internal and external requests in relation to departmental policies and procedures.
• Provide coaching and mentoring to the staff.
• Review and approve test results.
• Build a working relationship with business unit management, Internal Audit, Corporate Operational Risk and Corporate Compliance Portfolio Managers.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• Bachelor’s degree and a minimum of 7 years' relevant work experience, or in lieu of a degree, a combined minimum of 11 years' higher education and/or work experience, including a minimum of 7 years' relevant work experience.
• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

Company Culture

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.