Business Programs Manager

Expedia Group; Springfield (MO); On-site; USD 90,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Business Programs Manager to connect cross-functional teams across Marketplace Operations, Product, Engineering, Policy, and Tax to land strategic initiatives. This role blends operations, product knowledge, and program management to deliver high-visibility outcomes across the platform.

You will own end-to-end program delivery, drive measurable outcomes, and translate regulatory needs into scalable processes while partnering with Product and Tech.

Qualifications

• Experience leading cross-functional programs or projects in marketplace, trust & safety, or regulatory contexts.
• Ability to set strategy, roadmaps, and backlog priorities.
• Strong analytical, organizational, and stakeholder-management skills.
• Technical fluency to discuss concepts with engineering and model enablement teams.
• Experience translating needs into actionable plans and measurable outcomes.

Responsibilities

• Own end-to-end program delivery across enablement lanes with planning and risk tracking.
• Drive measurable business outcomes for programs and initiatives.
• Align stakeholders across Product, Tech, Ops, Finance, ELCA, and Brand.
• Translate regulatory or policy requirements into actionable business requirements.
• Partner with Product and Tech to define marketplace enhancements and scalable processes.
• Develop long-range roadmaps and deliver value incrementally in agile environments.
• Lead quarterly planning and monitor post-launch impact.
• Identify process improvements in intake and delivery and implement changes.
• Build trusted relationships and communicate with mid-level and senior leadership.
• Work independently, triaging intake requests against strategic priorities.

Skills

Analytical skills

Communication skills

Stakeholder management

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree in business, management, computer science, engineering, or related field

Master's degree in related field

Tools

Jira

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Business Programs Manager

The Business Programs Manager role sits under Marketplace Initiatives & Enablement Program Team acts as a strategic connector, facilitator, and owner of cross-functional outcomes across Marketplace Operations - bridging Product, Engineering, Operations, Policy, ELCA, Tax, and Brand to determine how initiatives impact the marketplace, and driving the cross-functional execution needed to land them. This role blends operations experience, product knowledge, strategy, and program management to deliver high-visibility initiatives, collaborating across the teams that build and run the platform to envision and deliver solutions.

In This Role You Will

• Own end-to-end program delivery across one or more enablement lanes - Compliance, Marketplace Ops Enablement, Policy Readiness, Model Enablement, Tax Enablement, or Marketplace Hygiene - including planning, status reporting, risks, issues, and dependency tracking.
• Drive measurable business outcomes (e.g., improvement in marketplace trust metrics, reduction in host cancellations, suspension/enforcement throughput) for programs led or supported.
• Align stakeholders across Product, Tech, Operations, Finance (GFT), ELCA, and Brand on scope, priorities, resourcing, milestones, and success measures - reducing missed dependencies and increasing stakeholder satisfaction.
• Translate regulatory, policy, or trust & safety requirements into actionable business requirements, kickoffs, project plans, stakeholder lists, and decision/risk trackers; embed requirements into scalable processes rather than one-off fixes.
• Partner with Product & Tech to define, prioritize, and deliver marketplace enhancements, automation, and regulatory or trust & safety initiatives that scale operationally.
• Contribute to program strategy, vision, and roadmaps for long-range initiatives, structuring them to deliver value incrementally in an agile environment.
• Feed requirements into quarterly planning (e.g., SPLAN24/Central Intake), support human-in-the-loop ML validation and monitor post-launch impact.
• Run weekly operating rhythms - meeting notes, action items, risk/issue trackers, decision logs - and quarterly program retrospectives.
• Identify process-improvement opportunities within program intake, triage, and delivery (e.g., Jira taxonomy, SLA adherence) and implement enhancements.
• Build trusted relationships with stakeholders across functions, influence without direct authority, and communicate clearly to mid-level and senior management and leadership.
• Work independently and exercise judgment on prioritization and scoping - including triaging intake requests against company strategic priorities - rather than waiting for detailed direction.
• Continually build knowledge of marketplace operations, products, and capabilities, and of evolving guest, host, and partner needs; evaluate new ideas and trade-offs to craft solutions that help the business scale and adapt.

Experience & Qualifications

• Experience leading cross-functional business or compliance programs, projects, or process-improvement initiatives, ideally in a marketplace, trust & safety, or regulatory context.
• Experience owning or influencing strategy, vision, roadmaps, and backlog prioritization.
• Strong strategic and critical-thinking skills, with the ability to see the big picture while diving into details when needed; experience structuring large initiatives in effective, well-sequenced ways.
• Strong analytical, organizational, communication, and stakeholder-management skills; comfort synthesizing input from Operations, Legal, Tax, Product, and Engineering.
• Technical fluency to discuss technical concepts, weigh trade-offs, and challenge requirements with Engineering and Model Enablement partners; quantitative rigor in analysis and prioritization decisions.
• Ability to operate independently in ambiguous, cross-functional, cross-cultural environments and exercise sound judgment on scope, prioritization, and risk.
• Experience translating business or regulatory needs into actionable plans, requirements, and measurable outcomes.
• Familiarity with Jira-based intake and delivery governance a plus.
• Typically, 5+ years of relevant experience (e.g., consulting, technology platform product management, or large strategic program management) with a Bachelor's degree, or 3+ years with a Master's degree, in business, management, computer science, engineering, or a related field

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Springfield is $90,000.00 to $126,000.00. Employees in this role have the potential to increase their pay up to $144,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits And Perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.