Business Program Manager - Service

Paychex; Sarasota (FL); On-site; USD 76,000 - 119,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Paid time off

Work-life balance programs

Job summary

Paychex is advancing how businesses manage their workforce with an integrated HCM platform. The role leads business programs, partnering with Paychex teams to improve productivity, reduce expenses, and drive client satisfaction across initiatives.

You will coordinate post-event analyses, implement a metrics-driven approach, and help grow revenue while controlling costs. Strong communication and project-management skills are essential for success in this role with Paychex.

Qualifications

• H.S. Diploma is required.
• Bachelor's Degree in Business is preferred.
• Project management experience or certifications are a plus.
• 8 years of experience in a related field.
• Program Management is preferred and beneficial.
• Strong communication, leadership, and planning skills.

Responsibilities

• Lead programs with Paychex partners to improve results with a focus on productivity and cost reduction.
• Coordinate post-event analysis with teams to drive improvements and client satisfaction.
• Maintain a metrics system to reflect program performance and guide improvements.
• Maintain and grow revenue while reducing expenses in the focused area.
• Coordinate and communicate program opportunities across products and services.

Skills

Communication

Management

Planning

Project Management

Innovation

Risk Management

Change Management

Process Improvement

Stakeholder Management

Customer Success Management

Call Center Experience

Education

H.S. Diploma

Bachelor's Degree in Business

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Provides management of ongoing business programs critical for Paychex success. Leads the planning and ensures the execution of program initiatives and is responsible for accurate and consistent program reporting metrics.

Responsibilities

• Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses. Implement best practices, standards, and metrics across the organization to improve the consistency of results.
• Coordinate and lead post event analysis with affected teams to capture details of success, opportunity and exposure to drive improvement and client satisfaction in the program's area(s) of focus.
• Continued focus on the program to drive improved procedures and focus on building the culture around the program. Implement and maintain a metrics system that reflects the area measured.
• Maintain and grow revenue and reduce expenses in the focused area.
• Ensure continued coordination and communication of program. Identify underutilized program opportunities in both products and service and implement innovative strategies to drive increased activities in these areas.

Qualifications

• H.S. Diploma - Required
• Bachelor's Degree in Business - Preferred
• Project management experience or certifications a plus. Excellent group facilitation skills – real experience with groups implementing multiple initiatives preferred. .
• 8 years of experience in Related Field.
• Program Management - Preferred
• Communication - Preferred
• Management - Preferred
• Innovation - Preferred
• Planning - Preferred
• Project Management - Preferred
• Paychex - Preferred
• Business Results - Preferred
• Risk Management - Preferred
• Call Center Experience - Preferred
• Continuous Improvement Process - Preferred
• Change Management - Preferred
• Customer Success Management - Preferred
• Process Improvement - Preferred
• Stakeholder Management - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $75,663 - $118,900 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.