Contract Manufacturing NPI Program Manager

Omega Electronics Manufacturing Services; San Jose (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

401K

PTO

Job summary

An established industry player is seeking a Contract Manufacturing NPI Program Manager to enhance customer relations and streamline operations. In this role, you will be the primary contact for clients, ensuring their needs are met through effective collaboration with Sales, Engineering, and Manufacturing teams. Your expertise in program management and customer service will be crucial in managing customer documentation and addressing concerns. Join a company that values innovation and teamwork, where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a dynamic environment and have a passion for excellence, this opportunity is perfect for you.

Qualifications

• 5-10 years of experience in Program, Projects, or Customer Service in Contract Manufacturing.
• Strong knowledge of CM technology, especially circuit board assembly.

Responsibilities

• Serve as primary customer contact, ensuring professional service and documentation.
• Collaborate with teams to manage customer ECOs and monitor production priorities.

Skills

Team Leadership

Customer Service

Project Management

Interpersonal Skills

Education

Bachelor's Degree

Job description

Contract Manufacturing NPI Program Manager

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· Serve as the primary customer contact, providing accurate, prompt, professional, and courteous service in accordance with mutual expectations established through Sale Order delivery commitments or, if applicable, co-signed Manufacturing Service Agreements.

· Collaborate with Sales, Engineering, Manufacturing, and Materials teams to ensure necessary customer documentation is obtained, properly stored, and distributed according to established procedures.

· Support customer ECOs by managing their implementation and associated impacts on delivery and cost, following established procedures.

· Quote Bill of Materials and purchase Bill of Materials upon receipt of PO. Work proactively with customers to identify problematic parts and explore solutions such as alternative parts.

· Assemble kits after receipt from various vendors and coordinate their manufacturing process.

· Monitor and adjust production priorities by maintaining Sale Order delivery dates and measuring delivery performance against customer commitments.

· Use company systems effectively to maintain and communicate real-time production status concerning cost, quality, and availability.

· Establish formal and informal communication channels with assigned accounts to maintain customer satisfaction, addressing complaints, concerns, and product returns.

· Conduct customer visits locally or via travel as necessary.

· Perform all other duties as assigned by management, including purchasing materials.

Other duties may be assigned

Minimum Qualifications

• 5 to 10 years of experience in Program, Projects, or Customer Service within the Contract Manufacturing (CM) or similar environment.
• Bachelor's degree preferred.
• Strong working knowledge of CM technology, specifically circuit board assembly.
• Ability to work under pressure and prioritize tasks effectively.
• Ability to multitask efficiently.
• Proficient in reading, writing, and speaking English to perform job duties effectively.
• Excellent communication skills with a focus on customer service via email and telephone.

Skills

• Strong team leadership abilities.
• Proven ability to achieve goals through team collaboration.
• Organized with excellent interpersonal skills.

Benefits

• Medical
• Vision
• 401K
• PTO

Pay Range: $70K to $100K

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Appliances, Electrical, and Electronics Manufacturing