Business Process Support Analyst

Ifas Llc; Northern (KY); Hybrid; USD 68,000 - 80,000; Full time

Job summary

The Department of State's Bureau of the Comptroller and Global Financial Services (CGFS/GSS/PSS) seeks a Business Process Support Analyst in Charleston, SC to support overseas missions with financial systems analysis and reporting.

You will administer post-level databases, manage access, and collaborate with the Business Analysis team to implement improvements while ensuring customer satisfaction and compliance with DoS policies.

Qualifications

• Four-year degree in accounting or related field, or 4 years of related experience in substitution.
• Knowledge of DoS financial systems and federal accounting policies is preferred.
• Ability to analyze complex financial systems requirements and issues.

Responsibilities

• Provide general administrative support for the PSU Team, including time and attendance and reporting.
• Serve as the system administrator for databases at the post level.
• Manage web-based system access and user roles with appropriate permissions.
• Support Business Process Analysis for innovation and continuous improvement.
• Produce reports and support financial system analysis and reconciliation activities.
• Communicate with PSU management and staff about tool changes and status updates.
• Log issues and track resolutions; support ISO-9001 activities as needed.
• Operate and coordinate with tools like IBIS, SHIFTS, GOVT&A, and MS Office.

Skills

Analytical skills

Communication skills

Detail-oriented

Organizational skills

Education

Bachelor's degree in accounting or related field

Tools

Power BI

MS Office / MS365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Process Support Analyst

** Charleston, SC, US

$68,000.00 To $80,000.00 Annually

Why is this Different from other Job Opportunities?

• All contractors supporting this Department are required to successfully complete a Moderate Risk Public Trust investigation or obtain and maintain a Secret security clearance as a condition of employment.

You Must Meet these Minimum Requirements:

• Must have a four-year degree from an accredited university or college in accounting or a related field such as computer science or business administration.
• Substitution: Related experience may be substituted for education requirement (e.g., 4 years of related experience substituted for a 4-year degree)

We are also Looking for:

• Experience with DoS financial systems used by Overseas posts, both internal and external systems
• Knowledge of Federal accounting/financial management policies, reporting, practices, operations, and procedures
• Demonstrated capability analyzing complex financial systems requirements, problems, and issues

Our most Successful Employees in this Position Demonstrate:

• Flexibility and adaptability
• Detail- orientated and have strong analytical, communication and organizational skills.
• Strive to improve both internal and external customer satisfaction

Overview of the Department:

The Bureau of the Comptroller and Global Financial Services (CGFS/GSS/PSS) requires the contractor to provide services in the Post Support Services Unit (PSS). PSS has high-visibility and very important responsibility in providing financial management services to include Vouchering, Time and Attendance, Accounting, Reconciliation, Financial Systems Analysis and Financial Reporting support services, to participating overseas missions that are in conflict and distressed areas. The business analyst position works on a team to provide systems analysis and support services with specific duties to be assigned by the Manager.

Day-to-day Job Responsibilities include:

• Provide general administrative support services for the PSU Team, e.g. assistance with time and attendance, reporting, new employee onboarding, meeting preparation, etc.
• Serve as the system administrator for databases maintained at the post-level
• Administer web-based system access, e.g. submit requests for new users and/or new roles, and in depth understanding of roles and associated permissions
• Support Business Process Analysis team to synthesize additional capabilities for innovation and continuous improvement
• Supports reports and reconciliation activities, financial systems analysis, or other functional requirements
• Support Business Analysis team when working with staff to ensure functional understanding of system changes and testing
• Assist Business Analysis team’s communications to PSU management and staff in advance of implementing new tools and/or procedures, as well as status updates, concerns, or issues.
• Respond promptly and accurately to requests and inquiries from customers, following up on incoming communications
• Strive to improve both internal and external customer satisfaction
• Log issues, track resolutions, and fielding additional support as needed
• Support CGFS ISO-9001 activities as needed
• Other Duties as Assigned

Work Schedule:

• The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies).
• Additional hours may be required and must be authorized by your Project Manager and DoS Management. This is a 100% on-site position.
• Global Business Intelligence 2.0 (GBI)
• E2 Solutions
• Integrated Logistics Management System (ILMS)
• GOVT&A
• eInvoicing
• Integrated Budget Intelligence System (IBIS)
• Compliance and Identity Management System (CIMS) Admin iPost
• Secure HTTP Internet File Transfer System (SHIFTS)
• Screen capture software & Adobe Acrobat
• Microsoft (MS) Office & MS365 applications with specific knowledge in Power BI.