Business Process Specialist

Green Circle Growers; Oberlin (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A prominent plant growing company in Ohio is seeking a Business Process Specialist to support the Business Solutions team. The role involves documenting and analyzing operational processes, supporting ERP systems, and driving process improvements. Candidates should possess a Bachelor's degree and 3–5 years of experience in process documentation and improvement. The position requires strong communication skills and an analytical mindset. Competitive salary and benefits are offered for the right candidate.

Qualifications

• 3–5+ years of experience in business process documentation and operational process improvement.
• Experience in operations, distribution, or order-to-cash in a similar industry preferred.
• Familiarity with Lean principles, Lean Green Belt preferred.

Responsibilities

• Document current-state and future-state processes using tools.
• Work with IT and business stakeholders to document ERP functional requirements.
• Help establish and maintain operational dashboards.

Skills

Business process documentation

Operational process improvement

ERP system experience

Analytical mindset

Strong communication skills

Education

Bachelor’s Degree in Business, Operations, Supply Chain or related field

Tools

Microsoft Office Suite

ERP systems (Microsoft, SAP, Oracle)

Job description

Green Circle Growers was founded in 1968 by John van Wingerden. With just a few acres, Green Circle Growers began selling to other companies like variety stores, lumber yards, hardware stores, and grocery stores. Today, Green Circle Growers is still owned and operated by the van Wingerden family and has grown to over 150 acres of indoor growing space. Our state‑of‑the‑art greenhouses offer many different environments to keep up with the demanding mix of products that today’s market expects. We now provide plants to regional and national stores across the United States and Canada. We are able to market and offer broad products to mass merchants, as well as to growers. The retail market expects the full line of annuals in flats, containers, and baskets. The grower line produces pre‑finished containers, plugs, and liners.

POSITION OVERVIEW

The Business Process Specialist supports the Business Solutions team in documenting, analyzing, and improving operational processes across the organization. This role focuses on process mapping, ERP workflow support, documentation standardization, and assisting with continuous improvement initiatives.

This position partners with Business Process Owners, IT, and functional teams to ensure processes are clearly defined, optimized, and aligned with system capabilities.

JOB DUTIES

Process Documentation & Analysis

• Document current‑state and future‑state processes using tools such as SIPOC, process flows, and work instructions
• Assist in identifying process gaps and improvement opportunities
• Support cross‑functional workshops to gather process requirements
• Maintain process documentation repository and ensure version control

ERP & Systems Support

• Work with IT and business stakeholders to document ERP functional requirements
• Support testing of ERP changes and enhancements
• Assist with end‑to‑end solution validation and post‑go‑live follow‑up
• Maintain understanding of ERP workflows and business system functionality
• Support Lean or Kaizen events through data collection, documentation, and follow‑up
• Track improvement initiatives and report progress metrics
• Support compliance validation of documented processes

Metrics & Reporting

• Help establish and maintain operational dashboards
• Monitor process performance metrics and identify trends
• Support data analysis for improvement initiatives

Change Support

• Assist in training material development
• Support communication plans for process updates
• Partner with leadership to reinforce adoption of new processes

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s Degree in Business, Operations, Supply Chain, or related field or equivalent experience
• 3–5+ years of experience in business process documentation and operational process improvement
• Experience in operations, distribution, or order‑to‑cash in a similar industry preferred
• Experience with ERP systems (Microsoft, SAP, Oracle, etc.), with experience in ERP implementation preferred
• Experience mapping processes and writing SOPs
• Familiarity with Lean principles, Lean Green Belt preferred
• Strong experience with the Microsoft Office Suite, including Project, Outlook, Word, PowerPoint, Excel, Project, Visio, and various analysis tools
• Analytical mindset with attention to detail
• Strong communication skills across functional teams

PHYSICAL ENVIRONMENT & REQUIREMENTS

• Climate‑controlled office or home office environment
• Continuously requires vision, hearing, twisting, and talking
• Frequently requires sitting, standing, fine dexterity, and handling
• Occasionally requires walking, climbing stairs, lifting (up to 20lbs), carrying, reaching, kneeling, pushing/pulling, bending, and crouching