Business Process Reengineering

US IT Solutions Inc; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

A professional IT solutions provider is seeking candidates in Richmond, Virginia, to assist with tort claims processes. The role involves reviewing documentation, assessing training needs, and participating in User Acceptance Testing (UAT). Candidates should be able to work collaboratively with teams and stakeholders to ensure effective testing and training outcomes. All interactions will adhere to EEO guidelines for confidentiality.

Qualifications

• Understanding of the tort claims process.
• Ability to assess training needs and logistical planning.
• Familiarity with UAT testing.

Responsibilities

• Review documentation and learn the tort claims process.
• Attend Sprint Demos and assist in testing.
• Coordinate with stakeholders during testing for troubleshooting.
• Attend future Sprint Demos, and begin testing.
• Coordinate with stakeholder testers during testing to assist with troubleshooting.

Skills

UAT testing

Training users

Job aids review

Job description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Duties:

• Work with tort claims team to review documentation and become familiar with tort claims process.
• Become familiar with proposed tort claims system
• Assess training needs and logistical planning across entire agency.
• Attend future Sprint Demos, and begin testing.
• Coordinate with our current stakeholder testers during testing to see if they have questions or concerns and to assist with troubleshooting.

Qualifications

• Begin review and test of job aids.
• Help train the all the users.
• Help with UAT testing to become familiar with the system and can be used to assist in final development/review of training materials, job aids and customer service scripts.

Additional Information

All your information will be kept confidential according to EEO guidelines.