echnical Support

US IT Solutions Inc; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT solutions provider in Michigan is looking for a qualified candidate to maintain and troubleshoot computer systems and hardware. The successful applicant will assist with system applications, provide technical support for hardware issues, and manage data across various databases. Candidates should have a degree in Computer Science or a related field, with strong skills in troubleshooting and technical assistance. This position offers an excellent opportunity to contribute to IT projects within state and local departments.

Qualifications

• Knowledge of technical support practices and procedures.
• Ability to maintain and troubleshoot computer systems.
• Experience with information technology systems.

Responsibilities

• Maintain, analyze, and repair computer systems and hardware.
• Assist in monitoring and using software applications.
• Provide technical assistance and support for hardware problems.

Skills

Troubleshooting

Technical support

Computer systems knowledge

Effective communication

Data access and management

Education

Degree in Computer Science or related field

Tools

Computer hardware

Software applications

Job description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.

Qualifications

Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.

Additional Information

All your information will be kept confidential according to EEO guidelines.