Business Process Owner

gategroup; Reston (VA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Voluntary short-term/long-term DISAB.

Voluntary life, accident, and hospital

Employee Assistance Program

Employee Discounts

Job summary

gategroup in Reston, VA is seeking an experienced Transport Process Owner to lead the end-to-end transport design for North America. You will design, test, deploy, and govern routing, loading, dispatch, sequencing, and last-mile processes to improve performance.

You’ll develop SOPs, dashboards, and training materials, coordinate with GPS-aligned teams, and drive audits and corrective actions with hubs and transport leaders.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or related field.

Responsibilities

• Design and govern transport processes, KPIs, and SOPs.
• Develop and maintain routing, dispatch, and loading processes.
• Work with BI teams to deploy dashboards and route performance analytics.
• Conduct audits and implement corrective action plans with hubs.

Skills

English communication

Executive presence

Presentation skills

Facilitation

Cross-functional collaboration

Listening

Work with stakeholders

Education

Bachelor’s degree in Business, Engineering, Operations, or related field

Job description

gategroup is the global leader in airline catering, retail-on-board, and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative, and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.

Job Summary

Owns the end to end Transport process family for North America. Responsible for designing, standardizing, testing, deploying, and governing routing, loading, dispatch, sequencing, and last mile transport processes.

This role integrates RPO–SD responsibilities specific to Service Delivery—translated into the transport domain.

Annual Hiring Range/Hourly Rate

• $90,000- $95,000/Per Year
• This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.
• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts

Main Duties & Responsibilities

1. Process Design & Governance

Develop SOPs, workflows, KPIs, audit controls, and standard work documents.

Maintain the transport process architecture and ensure alignment with GPS.

Conduct structured process testing and validation before deployment.

Define requirements for routing engines, telematics, mobile devices, and loading tools.

Support technology pilots and evaluate performance vs. expected benefits.

Work with BI teams to deploy dashboards and analytics for route performance.

3. Training & Knowledge Transfer

Develop training materials for routing, dispatch, and loading processes.

Maintain transport process documentation in the centralized knowledge repository.

4. Performance Optimization & Audits

Perform route diagnostics, error analysis, and productivity reviews.

Conduct regular transport audits and gap assessments.

Implement corrective action plans with hubs and transport leaders.

5. Equipment/Tools Governance

Define and maintain specifications for transport equipment and digital tools.

Ensure HSSE&Q compliance and operational suitability.

Qualifications

Education:

• Bachelor’s degree in Business, Engineering, Operations, or related field.

Work Experience:

• At least 3 years in operations, supply chain, inventory, or internal logistics.
• Understanding of material flow, receiving, inventory control, or warehouse operations.
• Experience writing SOPs, process flows, or technical instructions.

Language and Communication Skills:

• Excellent written and verbal English communication skills.
• Strong executive presence with the ability to communicate complex operational information clearly to senior leadership.
• Demonstrated ability to influence, facilitate, and build alignment across global, regional, and local stakeholders.
• Strong presentation, training, coaching, and workshop-facilitation skills.
• Ability to listen effectively, challenge constructively, and build trusted cross-functional relationships.

Core Competencies Required

Customer Focus: Delivers prompt, courteous, and effective support to all users.

Accountability: Takes ownership of assigned tasks and follows through to resolution.

Teamwork: Works collaboratively and supports colleagues to achieve common goals.

Communication: Explains technical information clearly to non-technical users.

Adaptability: Remains flexible and calm under pressure in a fast-paced environment.

Continuous Learning: Proactively develops skills and keeps knowledge up to date.

Job Dimensions

Geographic Responsibility: US

Type of Employment: Full-time

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through a pre-employment drug screen, criminal check, and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.