Business Process Manager - Digital Operations Transformation

BlackBerry Inc.; MacGregor Park (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ABB is seeking a senior Business Process Manager to lead the BPM organization across North American sites, guiding governance and continuous improvement initiatives. You will collaborate with operations, supply chain, engineering, and IS teams to align business requirements with technology roadmaps and drive standardized processes across sites.

The role requires extensive experience in manufacturing operations, process improvement, and SAP ERP environments, with strong leadership and

Qualifications

• Bachelor's degree in Engineering, Information Systems, or a related field.
• 10+ years of progressive experience in manufacturing operations, business process management, operational excellence and digital transformation preferred.
• 6+ years of leadership experience with managers, project teams, or cross-functional organizations preferred.
• Demonstrated success leading multi-site transformation, process standardization, change management, and portfolio execution.
• Working knowledge of SAP ECC and S/4 ERP environments.

Responsibilities

• Lead, coach, and develop the BPM organization across ELDS North American sites and operations.
• Own governance and continuous improvement priorities across factory sites.
• Prioritize the factory business improvement portfolio with quality, schedule, and budget discipline.
• Act as escalation point for cross-functional factory process and systems issues; drive rapid resolution.
• Partner with plant operations, supply chain, engineering, quality, finance, IS, ERP, MES, and analytics teams to align requirements and roadmaps.
• Drive process standardization, best-practice sharing, and adoption across sites.

Skills

Leadership experience

Cross-functional collaboration

Process standardization

Change management

Education

Bachelor's degree in Engineering, Information Systems, or related field

Tools

SAP ECC & S/4HANA

MES integration

ISA-95 concepts

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Business Process Manager__In this role, you will have the opportunity to be responsible for analyzing, managing, and improving global and integrated end-to-end business processes. Each day, you will guide the Business Process Owner and IS team for the implementation of the business process application solution. You will also showcase your expertise by working closely with all process stakeholders.The work model for the role is: Hybrid #LI-HybirdThis role is contributing to the ELDS US Business Line in North America.Your role and responsibilitiesLead, coach, and develop the factory business process management organization across the ELDS North American sites, and related operations.Own operational process governance and continuous improvement priorities across factory sites.Manage and prioritize the factory business improvement portfolio, ensuring delivery of measurable benefits with the required quality, schedule, and budget discipline.Serve as the senior escalation point for cross-functional factory process and systems issues, driving rapid resolution and clear decision paths.Partner with plant operations, supply chain, engineering, quality, finance, IS, ERP, MES, and analytics teams to align business requirements and technology roadmaps.Drive process standardization, best-practice sharing, change adoption, and reuse of capabilities across sites.Provide executive-level visibility to priorities, risks, decisions, dependencies, and realized business value.Build succession capability, operating cadence, and performance management across the BPM teamOur Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the roleBachelor's degree in Engineering, Information Systems, or a related field.10+ years of progressive experience in manufacturing operations, business process management, operational excellence and digital transformation preferred.6+ years of leadership experience with managers, project teams, or cross-functional organizations preferred.• Demonstrated success leading multi-site transformation, process standardization, change management, and portfolio execution.Working knowledge of SAP ECC and S4 ERP environmentsCandidates must already have work authorization that would permit them to work for ABB in the US.Preferred Qualifications:Experience with discrete manufacturing environments, specifically preferred NEMA low and medium switchgear and motor control centersWorking knowledge of SAP ECC, S/4HANA, MES integration with ERP and factory systems, ISA-95 concepts, manufacturing master data, and operational technology governance.MES integration with ERP and factory systems, ISA-95 concepts, manufacturing master data, and operational technology governancePractical experience operationalizing and implementing AI solutions in a discrete manufacturing environment.Strong skill set to elicit the actual needs of stakeholders and facilitate communication between organizational unitsExperience configuring and troubleshooting applications within the SAP ERP and system landscape environment Broad and deep knowledge of theories, tools and practices in business improvement projects and change management activitiesUnderstanding of operational and financial metricsWhat's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something biggerAll qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.More about usABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.