Business Process Lead - 2nd Shift

Boston Scientific; Quincy (MA); On-site; USD 63,000 - 119,000; Full time

Job summary

Boston Scientific, based in Quincy, MA, seeks a Business Process Lead II to improve business systems and operational processes across Distribution, Logistics, Manufacturing, Quality and Supply Chain. The role partners with Operations, IT and vendors to ensure system reliability and user satisfaction in a second‑shift schedule.

You will gather requirements, test changes, document processes and provide end‑user training, acting as a liaison between business and technology teams to deliver

Qualifications

• 4+ years' experience in supply chain, distribution, logistics or related field.
• Experience supporting warehouse operations and manufacturing processes.
• Experience documenting business requirements and user stories.
• Experience testing, troubleshooting and system implementations.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Triage tickets and provide end-user support for specified systems, especially second shift.
• Collaborate with warehouse, distribution, manufacturing and quality teams to resolve issues.
• Document business requirements, flows, procedures and user stories for enhancements.
• Define test strategies, write scripts, and support UAT and validation.
• Support SAP, Manhattan and related tech, coordinate with IT and vendors.
• Create and maintain process docs, work instructions and user communications.

Skills

Analytical thinking

Problem solving

Communication

Team collaboration

Education

Associate degree in business or related field

Bachelor's degree preferred

Bachelor's degree in business, supply chain, information systems, engineering, operations

Tools

SAP

Manhattan

Jitbit

Power BI

Power Apps

Jira

Job description

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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

Boston Scientific is seeking a Business Process Lead II to support and enhance business systems, warehouse systems and operational processes across Distribution, Logistics, Manufacturing, Quality and Supply Chain operations. This position, based in Quincy, Massachusetts, partners closely with Operations, Quality, Engineering, Product Teams, IT teams and vendors to support system reliability, operational performance, compliance and the end-user experience.

This position supports second-shift operations , working closely with employees and operational leaders to provide timely business systems support, troubleshoot issues and maintain operational continuity. The role requires availability during second-shift hours to effectively support business needs and collaborate with cross-functional teams.

This role is ideal for an individual who combines strong operational knowledge with developing business systems expertise and is looking to expand their impact through requirements gathering, testing, reporting, process improvement and operational support. The position serves as a liaison between business and technology teams, helping deliver solutions that support day-to-day operations and strategic initiatives.

At Boston Scientific, we value collaboration and synergy. This role follows an on-site work model in Quincy, Massachusetts, with a schedule aligned to second-shift operations. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Serve as the primary point of contact for ticket triage, issue investigation, end-user support and business process troubleshooting for assigned systems and functional areas, with a focus on second-shift operations.
• Partner directly with warehouse, distribution, manufacturing and quality teams using a hands‑on Go See approach to understand business processes, support end users, identify root causes and resolve operational issues.
• Gather, document and maintain business requirements, process flows, business procedures and user stories for system enhancements and process improvements.
• Define test strategies, develop test scripts, execute testing activities, support user acceptance testing (UAT) and validation efforts, document results and coordinate defect resolution for system and process changes.
• Support SAP, Manhattan and related technologies by assessing business impacts, coordinating support activities and partnering with IT and vendors to implement solutions.
• Develop and maintain process documentation, work instructions, training materials and end-user communications to support adoption and operational consistency.

Qualifications:

Required qualifications:

• Associate degree in business, supply chain, information systems, engineering, operations or a related field, or a minimum of 4 years' progressively responsible experience in supply chain, distribution, logistics, manufacturing, quality, business systems or information technology.
• Experience supporting warehouse operations, distribution processes, manufacturing operations, business systems or operational technologies.
• Experience documenting business requirements, process flows, business procedures or user stories.
• Experience supporting testing activities, troubleshooting operational issues or participating in system implementations.
• Strong analytical, problem‑solving, organizational and communication skills, with the ability to collaborate effectively with frontline users, business stakeholders and technical teams.
• Ability to work a schedule aligned with second‑shift operations.
• Ability to travel up to 10%.

Preferred qualifications:

• Bachelor's degree in business, supply chain, information systems, engineering, operations or a related field.
• Experience supporting SAP, Manhattan, Jitbit, Power BI or similar enterprise resource planning (ERP), warehouse management system (WMS), ticket management, reporting and analytics, or low‑code application platforms, including Jira and Power Apps.
• Experience supporting warehouse technologies, including radio frequency (RF) devices, automation systems, material handling equipment, MDCS, Packsize or related operational technologies.
• Experience with business requirements, process documentation, testing, defect management, user training, reporting, dashboards and continuous improvement initiatives.
• Experience in a medical device, FDA‑regulated or quality system environment, including exposure to the software development life cycle (SDLC), validation, corrective and preventive action (CAPA), compliance and audit readiness activities.
• Boston Scientific operations experience with demonstrated progression through warehouse, inventory, logistics, quality, manufacturing, training, systems or process improvement roles, including experience as a super user, subject matter expert (SME), trainer, system tester, warehouse lead, inventory lead, operations coordinator or quality lead.
• Lean Six Sigma certification or demonstrated continuous improvement experience.

Requisition ID:636617

Minimum Salary: $62800

Maximum Salary: $119300

At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non‑exempt (hourly), non‑sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non‑sales roles may also include variable compensation, i.e., annual bonus target and long‑term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high‑performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn .

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centres, require acceptable proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID‑19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID‑19 vaccination.

Nearest Major Market: Boston
Job Segment: Testing, RF, Logistics, Lean Six Sigma, Six Sigma, Technology, Science, Operations, Management