Business Process Improvement Analyst

Texas Health and Human Services Commission; Austin (TX); Hybrid; USD 65,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission seeks a Management Analyst IV to lead business process improvement initiatives in Austin. You will drive organizational studies, map processes, analyze data, and propose efficient, compliant solutions across programs and departments.

The role requires strong communication, change-management experience, and the ability to work with diverse stakeholders. Travel up to 15% is expected; telework is eligible for this part-time position.

Qualifications

• At least 3+ years of full-time professional work experience, preferably in a large public sector or HHSC context.
• Experience collaborating in teams to formulate goals, plan work, and communicate effectively.
• Bachelor’s or Master’s degree in a related field preferred.
• Proficiency in Microsoft Office Suite including Teams, Visio, SharePoint and project management/process improvement tools.

Responsibilities

• Attends regular, scheduled work and performs assigned duties.
• Reviews and improves business and management practices; develops ROI and cost-benefit analyses.
• Leads organizational studies, defines scope, timeframes, and resource needs; makes recommendations.
• Performs advanced analysis on audit findings and operational challenges to propose improvements.
• May supervise others and support software development for process changes.
• Travel up to 15% and support telework when applicable.

Skills

Power Apps

Power BI

Excel

Teams

SharePoint

Visio

Education

Bachelor’s or Master’s degree in related field

Tools

Visio

SharePoint

Teams

Job description

Career Opportunities: Business Process Improvement Analyst (23151)

Posting ID23151-Posted11/06/2026-Health & Human Services Comm-AES SISS Bus Process Improv-Business and Financial Operations-Eligible for Telework-c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title: Business Process Improvement Analyst

Job Title: Management Analyst IV

Agency: Health & Human Services Comm

Department: AES SISS Bus Process Improv

Posting Number: 23151

Closing Date: 11/20/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $5,797.66-$9,508.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Additional Shift: None

Telework: Eligible for Telework

Travel: Up to 15%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations: None

MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Management Analyst IV performs highly advanced ( senior-level ) professional administrative and policy analysis work. Work involves overseeing and implementing organizational studies and evaluations, evaluating systems and procedures, overseeing work simplification studies, and evaluating operations and procedures manuals to assist management in operating more efficiently and effectively. Facilitates large-scale workgroup sessions with representatives across FRES . Highly skilled in the development of business process mapping, business requirements, systems thinking and technical documentation. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment .

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Reviews and evaluates new or improved business and management practices for application to agency programs or operations. Creates business case for proposed process or technology-based changes, including developing Return on Investment and Cost-Benefit Analysis documentation. Develops new or modifies existing administrative program policies, procedures, goals, and objectives . Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation. (20%)

Oversees, plans, and directs organizational studies of work problems. Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives , time frames , and resource requirements. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated . Reviews comprehensive technical records and reports that present and interpret data, identify alternatives and make recommendations. (20%)

Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations on improvements. (20%)

May plan, assign, and/or supervise the work of others. (10%)

Supports software development for applicable systems impacted by business process changes. (10%)

Performs related work as assigned. (5%)

Travel up to (15%).

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Microsoft Power Apps, Power BI or similar software.
• Microsoft Excel, including pivot tables and other data analysis functions or similar software.

Skill in:

The use s of virtual office software and equipment.

I nterpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel.

E valuating problems; developing alternative solutions; overseeing studies; developing and interpreting policies and procedures; designing programs or training; implementing policies and procedures; preparing concise reports; communicating effectively; and planning, assigning, and/or supervising the work of others.

Ability to:

Apply e xtensive knowledge of Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination , preferred.

Apply e xtensive knowledge of business process improvement, systems thinking, or related field s, preferred.

Apply organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures ; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis.

Produce process mapping and apply business process improvement methodologies.

Develop products using Microsoft Visio or similar software.

Registrations, Licensure Requirements or Certifications:

Any of the following certifications are preferred, but not required :

• Lean or Six Sigma certification, Prosci Change Management or process improvement related certification preferred
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
• Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework ( SAFe ) or Agile-related certification preferred.

Initial Screening Criteria:

At least 3+ years of full-time professional work experience, preferably in a large, public sector, or Human Health & Services Commission (HHSC) applying continuous improvement methodologies to HHSC related programs, policy and procedures . (Required)

Experience with performing as part of a team by contributing to the formulation of short and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others. (Required)

Bachelor’s or Master’s degree in a related field from an accredited university is preferred, but not required . (Preferred)

High level of proficiency in using Microsoft Office Suite including Teams, Visio, SharePoint, project management/process improvement software and/or related tools. (Preferred)

Any of the following certifications:

• Lean or Six Sigma certification, Prosci Change Management or process improvement related certification preferred
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
• Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework ( SAFe ) or Agile-related certification preferred.

Travel 15% . (Required)

Additional Information:

The office location is at 701 W 51st Street Austin, TX 78751 . This is a part time telework position , subject to change . Must be willing to travel to State Office ( 701 W 51st Street Austin, TX 78751 ) based on business needs. Other state tra vel may occur based on business needs. The i nterview pro cess could consist o f virtual or in-person engagement s .

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.