Business Process Expert

F. Hoffmann-La Roche AG; Indianapolis, Northern (IN, KY); Hybrid; USD 82,000 - 153,000; Full time

Job summary

Roche is seeking a Business Process Expert to support analysis, stabilization, and continuous improvement of business processes and related systems within Digital Operations in the Near Patient Care environment. You will bridge Business and IT, handle functional topics, testing, training, and documentation while ensuring reliable day-to-day SAP and manufacturing processes.

You will contribute to incident resolution, standardized improvements, and effective system utilization, with emphasis on

Qualifications

• Bachelor's degree in business, engineering, IT, or related field; 8 years of equivalent experience may substitute for a degree.
• 4 years of relevant professional work experience in business processes or systems.
• Strong knowledge of SAP production support, MM, PP, PP-PI, and shop floor execution.
• Experience with ticket-based support models such as ServiceNow; familiarity with SAP interfaces and MES is a plus.

Responsibilities

• Provide and coordinate solution-specific support within business processes for assigned systems.
• Analyze incidents, service requests, and user issues with IT and business functions.
• Analyze, troubleshoot, and resolve functional incidents in live production environments.
• Support changes, testing, regression testing, and documentation for compliant system changes.
• Collect and analyze process data to identify problems and propose improvements.
• Develop, maintain, and deliver training materials and user documentation.

Skills

SAP project management

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's degree in business, engineering, IT, or related field

Tools

SAP ECC 6.0

SAP MM

PP/PP-PI

ServiceNow

MES interfaces

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.###### The PositionAt Roche, we are passionate about transforming patients' lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.Operations Near Patient Care is a key pillar within Global Diagnostic Operations. Through systematic improvement of our cost structure, continuous optimization, and efficiency enhancements, we are positioning ourselves for sustainable growth in a dynamic manufacturing and operations environment.### **Summary:**Be a part of our journey! As a **Business Process Expert**, you will support the analysis, stabilization, and continuous improvement of business processes and related business and logistics systems within Digital Operations in the Near Patient Care Operations environment.You will serve as a functional bridge between Business and IT, address functional system and process topics, and contribute to testing, training, documentation, standardization, and continuous improvement.With your practical SAP and manufacturing process knowledge, you will support reliable day-to-day operations, contribute to effective incident resolution, and help implement standardized improvements in our business solutions environment.### **The Opportunity:****Business Process & Solution Support:**Provide and coordinate solution-specific support within business processes for assigned business and logistics systems. Analyze and resolve functional incidents, service requests, and user issues in collaboration with business functions, IT, and support units.**SAP Production Support:**Provide hands-on support for SAP ECC 6.0 related business processes in Materials Management, Production Planning, PP-PI, shop floor execution, master data, and related production and logistics processes. Analyze incidents, support users, document findings, and contribute to stable execution of daily operations.**Incident Management & Troubleshooting:**Analyze, troubleshoot, and resolve functional incidents and user issues in live production environments, including transaction errors, master data inconsistencies, interface issues, output management topics, and recurring user problems. Escalate or align complex cross-functional topics with senior experts, IT, and support units where needed.**Testing & Change Support:**Support changes, bug fixes, minor enhancements, functional testing, regression testing, user acceptance testing, and traceable documentation to ensure stable and compliant system and process changes.**Process Data Analysis & Improvement:**Collect and analyze process data to identify process problems, systematic errors, and critical issues. Propose and support improvements to business practices and processes with a focus on safety, productivity, quality, and cost reduction.**Standards & Documentation:**Develop and maintain standards for supported systems and processes and contribute to process improvement initiatives that increase quality, productivity, compliance, and standardization.**Training & Knowledge Transfer:**Develop, maintain, and deliver training materials, user documentation, troubleshooting guides, and end-user or key-user trainings to improve self-sufficiency and effective system utilization.**Tools, Reporting & Best Practices:**Maintain and administer tools and reports in the support process. Review how new technologies, tools, and systems can support business process modeling and modification, and contribute relevant best practices from within and outside the organization.### **Who You Are:**Bachelor's degree in business, engineering, IT, or related healthcare field; 8 years of equivalent functionally relevant experience may be considered in lieu of a degreeAnd 4 years of relevant professional work experience# **Preferences:****Education:**Bachelor's degree in Business Informatics, Business Administration, Industrial Engineering, Supply Chain / Operations, Computer Science, Engineering, or a comparable qualification.**Experience:**Experience with SAP project work and/or project management.**Business Process & Systems Knowledge:**Strong conceptual and practical knowledge of business process management as well as business and logistics systems, ideally in an ERP-related environment.**SAP Functional Knowledge:**3+ years of hands-on experience in SAP ECC 6.0 production support is highly valuable, especially in SAP MM, PP, and PP-PI, including procurement, inventory management, material master data, production orders, process orders, batch management, and shop floor execution.**Manufacturing & Interface Understanding:**Experience working in or closely supporting a manufacturing or production environment is beneficial, including support of custom solutions, SAP interfaces, MES-related processes, scanning or printing solutions, IDoc processing, custom transactions, and output management.**Problem Solving & Collaboration:**Structured problem-solving skills, strong analytical thinking, customer-centricity, and a sense of urgency when dealing with production-critical incidents. Strong communication skills and confident collaboration with Business and IT stakeholders, including the ability to translate technical issues into business-friendly language and vice versa.**Additional Knowledge:**Knowledge of production, supply, quality, or master data processes is an advantage. Experience with ticket-based support models such as ServiceNow and knowledge of emerging SAP technologies such as S/4HANA are beneficial.# **Additional Information:****Location:** This position is based at our Indianapolis, Indiana site at 9115 Hague Road, Indianapolis, IN 46256**Relocation:** Relocation benefits are not available for this postingThe expected salary range for this position based on the primary location of Indianapolis is $82,300 - $152,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.### Who we areA healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let's build a healthier future, together.Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including