Field Engineering Specialist - Phoenix, AZ

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a field-based Technical Service Engineer to support donor screening products across the Phoenix, AZ area. You will perform on-site service, repair, and preventive maintenance, diagnosing mechanical, electrical, and software issues to keep Roche diagnostics running smoothly.

The role requires up to 20–30% travel, a strong technical background in electronics and hardware, and the ability to build lasting customer relationships while documenting activities for quality improvement.

Qualifications

• High school diploma or technical training or military training.
• 5 years of progressive experience repairing or servicing mechanical/system hardware or networking.
• Bachelor's degree plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Willingness to travel, including overnight travel.
• Relocation benefits are not available for this job posting.

Responsibilities

• Provide on-site service and repair of Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities and contribute to quality improvements.
• Serve as a customer contact for technical and service-related issues.

Skills

Technical repair

Lab equipment servicing

Electronics knowledge

Networking/wireless networking

Customer support

Education

Bachelors degree in Biomedical/Mechanical/Electrical Engineering or related field

Technical diploma or military training

Tools

Diagnostic software tools

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

This role offers the opportunity to support our Donor Screening business, which plays a critical role in detecting antibodies and antigens to aid in diagnosing infections, ensuring blood safety, and monitoring immune responses.

The Opportunity

Roche Support Network is dedicated to providing exceptional support to customers.

• Showcase your expertise in technical repair for Roche assigned product lines.
• Offer valuable service to laboratory customers in your assigned territory.
• Provide routine technical support, on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

This field-based role requires up to 20%-30% travel.

This person will support Phoenix, AZ (Ideal candidate to live in Phoenix, AZ)

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking
• OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required

Relocation benefits are not available for this job posting.

Preferred Qualifications

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

The expected salary range for this position based on the primary location of Arizona is 71,100.00 - 132,000.00 USD Annual.

Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position also qualifies for the benefits detailed at the link provided below.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together.

Roche is an equal opportunity employer.

It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.

The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

We believe it's urgent to deliver medical solutions right now - even as we develop innovations for the future. We are passionate about transforming patients' lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.