Business Process Engineer, Specialty Services - Cary, NC

Siemens Healthineers AG; Cary (NC); On-site; USD 96,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick time

Job summary

Siemens Healthineers AG in Cary, NC is seeking a Business Process Engineer, Specialty Services, responsible for owning process documentation, quality materials, and cross-functional representation in initiatives affecting end-to-end workflows.

You will drive strategic projects, translate operational needs into clear requirements, and lead improvements across service operations while collaborating with IT, product teams, and field operations.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience with process development, technical or quality documentation, and requirements gathering.
• Strong analytical, problem-solving, interpersonal, and written communication skills.

Responsibilities

• Own the development, maintenance, and lifecycle management of Specialty Services process documentation, quality documents, standard work, and job aids.
• Represent Specialty Services in strategic initiatives, transformation programs, governance forums, and tooling enhancement discussions.
• Lead or co-lead strategic projects, develop objectives and plans, and coordinate validation, testing, and adoption activities.
• Identify opportunities to simplify processes, reduce variation, and strengthen controls across Specialty Services.

Skills

Process governance

Process mapping

Quality documentation

Requirements gathering

Stakeholder management

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.This is a role well suited to an ambitious professional who wants to operate at the intersection of process governance, quality documentation, operational transformation, and strategic project delivery. As a Business Process Engineer, Specialty Services, you will own and maintain the team’s process documentation and quality materials while representing Specialty Services in cross-functional initiatives that require a clear understanding of end-to-end workflows, operational impacts, and business requirements. You will also lead selected strategic projects that improve how the organization works and delivers service.**Process & Quality Documentation (35%)** * Own the development, maintenance, and lifecycle management of Specialty Services process documentation, quality documents, standard work, job aids, and related reference materials.* Partner with operational subject matter experts, Quality, Training, and leadership to ensure documentation is accurate, usable, current, and aligned with business requirements.* Translate complex end-to-end workflows into clear process maps, procedures, decision points, roles, controls, and supporting materials as needed.* Establish a structured approach for document governance, including reviews, approvals, version control, change communication, and periodic validation.* Identify documentation gaps, conflicting guidance, process risks, and opportunities to improve standardization across Specialty Services. **Strategic Representation & Business Requirements (30%)** * Represent Specialty Services in strategic initiatives, transformation programs, governance forums, and tooling enhancement discussions where operational representation is required.* Serve as an end-to-end process subject matter expert, articulating upstream and downstream impacts across teams, systems, customers, and field operations.* Gather input from stakeholders and translate operational needs, pain points, and process gaps into clear business requirements, use cases, priorities, and acceptance criteria.* Partner with project managers, IT, product teams, and cross-functional business leaders to ensure proposed solutions support scalable, standardized, and sustainable operations.* Evaluate process and tooling changes for operational impact, including handoffs, exceptions, controls, training needs, and readiness requirements. **Strategic Project Leadership & Implementation (25%)** * Lead or co-lead strategic projects for Specialty Services, including new process development, operational improvements, tooling enhancements, and cross-functional transformation efforts.* Develop project objectives, work plans, stakeholder engagement approaches, risks, dependencies, and success measures for assigned initiatives.* Coordinate business validation, testing, implementation readiness, issue resolution, and adoption activities across impacted stakeholders.* Build alignment and drive decisions across teams without direct authority, ensuring actions and deliverables remain connected to the intended business outcome.* Support go-live and sustainment activities by ensuring process clarity, documentation readiness, training alignment, and defined escalation paths. **Continuous Improvement & Performance (10%)** * Identify opportunities to simplify processes, reduce variation and manual work, strengthen controls, and improve employee and customer experience.* Use data, feedback, and operational observations to assess process effectiveness and prioritize improvement opportunities.* Partner with analytics and operational teams to define appropriate measures and monitor results following implementation.* Promote a culture of continuous improvement, accountability, and disciplined process management across Specialty Services. **The Key Working Relationships for this position:** * Specialty Services leadership, managers, frontline teams, and subject matter experts* Quality, Training, Process Engineering, and operational excellence partners* Information Technology, product owners, development teams, and system governance bodies* Project and program managers supporting strategic and transformation initiatives* Field Service, Customer Care Center, Regional Support Center, and other cross-functional service operations partners **This position may suit you best if you are familiar with what is below, and would like to further develop your career with Healthineers:** * Process development, process mapping, standard work, quality documentation, and document lifecycle management* Service operations workflows and the interdependencies between teams, systems, customers, and field execution* Requirements gathering, use case development, business validation, and implementation readiness* Leading or supporting complex, cross-functional projects and transformation initiatives* Analyzing data and operational feedback to identify risks, gaps, and improvement opportunities* Communicating clearly and influencing stakeholders across functions without formal authority* Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook **Required skills to have for the success of this role** * Bachelor’s degree or equivalent experience required* Experience with process development, technical or quality documentation, and requirements gathering* Demonstrated ability to lead or influence complex, cross-functional initiatives* Strong analytical, problem-solving, interpersonal, and written communication skills* Ability to independently manage multiple work streams, stakeholders, and competing priorities* Strong attention to detail with the ability to connect detailed process requirements to broader business outcomes* Experience in service operations or a similarly complex operational environment preferred* Project management experience and knowledge of Siemens Healthineers operations processes are preferred**Who we are**: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.**How we work:** When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Siemens Healthineers businesses, please visit our company page here.The base pay range for this position is:$95,590 - $131,439Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.**Equal Employment Opportunity Statement:** Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.**EEO is the Law:** Applicants and employees are protected under Federal law from discrimination. To learn more, click here.**Reasonable Accommodations:** Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.**California Privacy Notice:** California residents have the right to receive additional notices about their personal information. To learn more, click here.**Export Control:** “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”