Business Process Engineer

Columbia Bank; Redding (CA); On-site; USD 61,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Columbia Bank seeks a Process Innovation Specialist to lead process improvements with cross-functional teams for moderately complex processes. You will deconstruct current workflows, design future states, and identify RPA opportunities with detailed handoff steps for developers.

You will collaborate with business leaders, adapt methodologies, and drive change management while maintaining regulatory awareness and internal controls.

Qualifications

• Experience in process improvement and innovation in financial services or back-office settings.
• Skilled with a diverse set of facilitation techniques and cross-functional collaboration.
• Ability to manage multiple mid-sized projects and communicate across business and tech teams.
• Proficient with Microsoft Office; PowerApps experience preferred; Visio for process maps.

Responsibilities

• Facilitate process improvements with cross-functional groups for moderately complex processes.
• Deconstruct and document current processes and design improved future states.
• Capture opportunities for RPA and hand off steps to an RPA developer.
• Develop change-management plans and communicate with stakeholders.
• Ensure sustainability of transformation practices and maintain regulatory awareness.

Skills

Process improvement

Facilitation techniques

Project management

PowerApp knowledge

Visio

Microsoft Office

Tools

PowerApps

Visio

Microsoft Office

Job description

About the Role:

A Process Innovation Specialist facilitates process improvement efforts with cross-functional groups for moderately complex processes. They deconstruct and document current processes, identify appropriate solutions to root cause issues, and design improved future states. They also capture opportunities for robotic process automation, including detailed steps for handoff to a Robotic Process Automation (RPA) Developer. Work closely with the business line leaders to translate desired experiences into tangible processes Liaise between business and technical teams Adapt process improvement methodology to the situation Develop strong, effective working relationships with business lines and key stakeholders to effectively execute projects and ensure the sustainability of transformation practices Help identify changes needed in backroom support teams and control functions to support the efficient execution of transformation projects Work with various teams to implement changes Help remove barriers and inefficiencies that are slowing down processes Maintain awareness of potential regulatory and compliance needs in processes Facilitate candid, orderly discussions among diverse groups and achieve outcomes which support end state goals Create communication and change management plans Other responsibilities as assigned All employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

About You:

3 years — of experience in process improvement and innovation in a retail, back office, or financial services setting (Required) Effective utilization of a diverse set of facilitation techniques Ability to manage multiple mid-sized projects simultaneously Ability to communicate effectively with both business and technical resources Strong time management and prioritization skills Create communication and change management plans Proficient with Microsoft Office Prior use of Microsoft PowerApp suite of products is preferred Advanced Visio skills Strong organizational skills Pragmatic problem-solver Forward thinker with independence of thought Skilled at human performance change management Effective verbal and written communication skills Ability to interact professionally with diverse groups, executives, managers, and subject matter experts in order to communicate the need, business case, and anticipated impact of proposed projects and programs Ability to drive strategic thinking and continuous improvement in both non-operational and operational areas, including directing cross-functional teams Ability to create and deliver projects on time and within budgetary limits Ability to sit at a computer monitor for extended periods of time Ability to perform repetitive finger, hand, and arm movements Ability to lift up to 15 pounds Ability to effectively discern information and formulate appropriate action Ability to reach, squat, bend, and manually manipulate standard office equipment Travel Requirements Occasional

The pay range for this role is $61,082.00 - $116,000.00 The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s). 1901 Churn Creek Redding CA 96002

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT, which means: Relationships: We create authentic connections with customers, colleagues, and communities. Impact: Every role here makes a meaningful difference in people’s lives and local economies. Growth: We invest in your success with career development, mentorship, and learning opportunities. Heart: We care deeply about doing what’s best for our customers and each other. Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank? A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives. Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.