Business Process Engineer

Columbia Banking System; Redding (CA); On-site; USD 61,000 - 116,000; Full time

Job summary

Columbia Bank is seeking a Process Innovation Specialist to lead cross-functional process improvement initiatives within our Redding, CA operations. You will deconstruct current processes, design future states, and identify opportunities for RPA handoffs to developers.

You will partner with business leaders to translate requirements into actionable plans, manage multiple mid-sized projects, and ensure sustainable transformation, with a focus on control, compliance, and effective change

Qualifications

• 3 years of experience in process improvement and innovation in financial services/back office/retail settings (Required).
• Advanced Visio skills.
• Proficient with Microsoft Office; familiarity with PowerApps preferred.

Responsibilities

• Deconstruct and document current processes; identify root causes and design improved future states.
• Capture opportunities for robotic process automation (RPA) and hand off details to RPA developers.
• Coordinate with business line leaders to translate desired experiences into actionable processes.

Skills

facilitation techniques

project management

communication

time management

change management

stakeholder management

problem solving

critical thinking

Tools

Microsoft Visio

PowerApps

Microsoft Office

Job description

About the Role:A Process Innovation Specialist facilitates process improvement efforts with cross-functional groups for moderately complex processes. They deconstruct and document current processes, identify appropriate solutions to root cause issues, and design improved future states. They also capture opportunities for robotic process automation, including detailed steps for handoff to a Robotic Process Automation (RPA) Developer.Work closely with the business line leaders to translate desired experiences into tangible processesLiaise between business and technical teamsAdapt process improvement methodology to the situationDevelop strong, effective working relationships with business lines and key stakeholders to effectively execute projects and ensure the sustainability of transformation practicesHelp identify changes needed in backroom support teams and control functions to support the efficient execution of transformation projectsWork with various teams to implement changesHelp remove barriers and inefficiencies that are slowing down processesMaintain awareness of potential regulatory and compliance needs in processesFacilitate candid, orderly discussions among diverse groups and achieve outcomes which support end state goalsCreate communication and change management plansOther responsibilities as assignedAll employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.May be asked to coach, mentor, or train others and teach coursework as subject matter expert.Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.Takes personal initiative and is a positive example for others to emulate.Embraces our vision to become “Business Bank of Choice”May perform other duties as assigned.About You:3 years — of experience in process improvement and innovation in a retail, back office, or financial services setting (Required)Effective utilization of a diverse set of facilitation techniquesAbility to manage multiple mid-sized projects simultaneouslyAbility to communicate effectively with both business and technical resourcesStrong time management and prioritization skillsCreate communication and change management plansProficient with Microsoft OfficePrior use of Microsoft PowerApp suite of products is preferredAdvanced Visio skillsStrong organizational skillsPragmatic problem-solverForward thinker with independence of thoughtSkilled at human performance change managementEffective verbal and written communication skillsAbility to interact professionally with diverse groups, executives, managers, and subject matter experts in order to communicate the need, business case, and anticipated impact of proposed projects and programsAbility to drive strategic thinking and continuous improvement in both non-operational and operational areas, including directing cross-functional teamsAbility to create and deliver projects on time and within budgetary limitsAbility to sit at a computer monitor for extended periods of timeAbility to perform repetitive finger, hand, and arm movementsAbility to lift up to 15 poundsAbility to effectively discern information and formulate appropriate actionAbility to reach, squat, bend, and manually manipulate standard office equipmentTravel RequirementsOccasionalThe pay range for this role is $61,082.00 - $116,000.00The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.Primary Location: Ability to work fully onsite at posted location(s).1901 Churn Creek Redding CA 96002Our Benefits:We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Our Commitment to Diversity:Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .To Staffing and Recruiting Agencies:Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.