Business Process Coordinator (100% Remote)

ClearCaptions, LLC; United States; Remote; USD 66,000 - 73,000; Full time

Job summary

A leading company in telecommunications is seeking a Business Process Coordinator to optimize business efficiency in a fully remote position. The role involves analyzing processes, recommending enhancements, and collaborating with teams to ensure effective implementation. Ideal candidates will have a Bachelor's degree and at least three years’ experience in business consulting or analysis, with strong communication and problem-solving skills.

Qualifications

• Minimum 3 years in related experience in Business Consultant and/or Business Analyst roles.
• Familiarity with process improvement tools and methodologies such as Kaizen, 5S.
• Certifications like Lean Six Sigma or Certified Business Analysis Professional preferred.

Responsibilities

• Enhance productivity and quality of existing business processes by identifying metrics.
• Create presentations that disclose process improvement recommendations.
• Monitor processes to identify opportunities for efficiency and safety improvements.

Skills

Technical Proficiency in process mapping

Basic data analysis

Problem-solving

Excellent verbal and written communication

Strong interpersonal skills

Education

Bachelor’s degree in engineering or business administration

Tools

MS Office

MS Visio

Lucid Charts

Job description

Business Process Coordinator (100% Remote)

Join to apply for the Business Process Coordinator (100% Remote) role at ClearCaptions, LLC

Business Process Coordinator (100% Remote)

Join to apply for the Business Process Coordinator (100% Remote) role at ClearCaptions, LLC

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Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

Who we are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

A Business Process Coordinator examines and enhances business processes to boost efficiency, pinpoint bottlenecks, and implement solutions, leverages data analysis, basic statistics,and process improvement techniques. This collaborator serves as a crucial link between cross-functional teams and IT, understanding business needs to design process diagrams, recommend process improvements, and support the business users on how to maintain them in the Business Process Tool.

This is a Remote/Work from Home position reporting to the Sr. Business Process Manager.

What you will do:

• Enhance productivity and quality of existing business processes by identifying pre/post-KPIs and metrics, to measure process improvements
• Build consensus with stakeholders on improvement recommendations and obtain approval for final process changes
• Actively monitor processes in the modeling tool to identify opportunities for efficiency, quality, and safety improvements
• Contribute to adding business processes in the process modeling tool
• Create presentations that disclose process improvement recommendations with data-driven evidence
• Ensure the Compliance Department is included in all external-facing process change recommendations
• Receive coaching and mentoring from Business Process Manager
  
  

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality
  
  

Qualifications:

• Bachelor’s degree in engineering or business administration or equivalent experience.
• Minimum 3 years in related experience in Business Consultant,and/or Business Analyst roles
• Certifications Preferred
• Lean Six Sigma, Certified Management Consultant through the Institute of Management Consultants, Certified Business Analysis Professional, Certified Business Process Analysis Professional, Certified Quality Engineer or Certified Process Design Engineer.
• Technical Proficiency in process mapping, basic data analysis and modeling tools, basic statistical analysis awareness, along with strong problem-solving and communication abilities required.
• Familiarity with ISO standards & Quality Management Systems
• Familiarity with BPMN Diagramming Standards
• Familiarity with process improvement tools and methodologies desired such as Kaizen, 5S and Value Stream Mapping.
• Strong interpersonal skills
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create high-quality results-driven,team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Experience with analyzing large data sets, research and design.
• Strong attention to detail but able to summarize the big picture, able to traverse between varying levels of detail
• Reliable and predictable attendance.
• Self-motivated attitude and desire to see things through
• Build and maintain lasting relationships across departments
• Willingness and ability to work flexible hours and travel (up to 33%); will include some overnight travel. Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams), and MS Visio, Lucid Charts(or equivalent)
  
  

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)
  
  

Work Environment:

100% Remote: Work environment is at home.

Compensation:

$66,000 - $73,000/yr prospectively with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications

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