Business Process Consultant II

Hive Group, LLC; Springfield (VA); On-site; USD 106,000 - 121,000; Full time

Benefits offered by this job

Health insurance (medical, dental, &視)

Retirement contributions

Paid leave

Professional development opportunities

Lifestyle benefits

Job summary

Hive Group, LLC is seeking a high-level Business Process Consultant II to support TSA Trusted Traveler and Credentialing program initiatives. The role focuses on process re-engineering, requirements lifecycle, and system capabilities within EWM or similar platforms.

On-site requirements include collaboration with offices in Springfield, VA and Annapolis Junction, MD. The position emphasizes developing, prioritizing, and optimizing business processes, delivering dashboards, and ensuring

Qualifications

• Minimum of a Bachelor's Degree from an accredited college or university.
• Minimum of five (5) years of relevant experience in business process analysis, systems development support, and business process re-engineering.
• Demonstrated experience using IBM Engineering Workflow Management (EWM) or similar enterprise requirements/workflow management platforms.
• Proven experience documenting end-to-end business requirements, complex process flows, technical reports, and strategic recommendations.
• Experience supporting system implementation, user acceptance testing (UAT), and post-deployment validation processes.
• Proficiency with process mapping, root cause analysis, gap analysis, and agile/waterfall requirement life cycles.
• Strong communication skills with a track record of facilitating cross-functional alignment between operational business owners and technical IT teams.
• Ability to pass TSA Suitability and Background Determination for Personal Identity Verification (PIV) issuance.
• Familiarity with Federal Section 508 accessibility compliance and DHS/TSA privacy policies (PII/SPII handling).

Responsibilities

• Administer and maintain BRPP data and artifacts within the IBM EWM system; provide user access support, generate extracts, develop dashboards, and coordinate system enhancements.
• Research, analyze, and evaluate business processes and systems across TSA vetting and credentialing operations; identify root causes and dependencies for improvements.
• Document, refine, validate, and manage functional, business, technical, operational, and data requirements for Vetting Capability Services (VCS) and related IT systems.
• Support intake, evaluation, prioritization, tracking, and governance of business requirements through project phases; develop leadership briefs for executives.
• Act as liaison between Business Capabilities Branch, business owners, operational leadership, and IT teams to ensure clear, traceable requirements for deployment.
• Support capability delivery including implementation planning, stakeholder readiness, acceptance testing, and post-implementation reviews.
• Produce process maps, white papers, decision logs, requirements packages, and analytical reports; ensure compliance with TSA/DHS standards, 508, and privacy guidelines.

Skills

IBM EWM

Process mapping

Root cause analysis

Requirements lifecycle (Agile/Waterfal

Cross-functional communication

User acceptance testing (UAT)

Education

Bachelor's degree

Tools

EWM (IBM Engineering Workflow Management)

Job description

Position Summary

Hive Group, a HUBZone-certified SDVOSB and multiple award-winning organization, delivers innovative solutions for complex, mission-critical federal programs. We are seeking a high-level Business Process Consultant II to serve within the TSA Trusted Traveler & Credentialing (TTC) Business Capabilities Branch. This role is contingent upon contract award. The person filling this role is responsible for supporting the development, prioritization, and continuous optimization of business processes, system capabilities, and requirements for TSA's vetting, credentialing, screening, and trusted traveler programs. The primary focus includes business systems development support, process re-engineering, and managing requirements lifecycle activities within IBM Engineering Workflow Management (EWM) or designated workflow platforms.

Location

Onsite at TSA Headquarters (HQ) 6595 Springfield Center Dr., Springfield, VA 22150 - or - Annapolis Junction (AJOC) 132 National Business Parkway Annapolis Junction, MD 20701

The person in this role will be required to be on-site at the designated office location at least one day per week with respective team as assigned by Government lead and additional days as operationally needed, ensuring adequate support for in-person collaboration, meetings, and critical on-site activities. Schedule flexibility is required in the event of an actual emergency the Contracting Officer may direct the contractor to change work hours or locations or institute changes to telework posture.

Key Responsibilities

• Administer and maintain Business Requirements Prioritization Process (BRPP) data and artifacts within the IBM Engineering Workflow Management (EWM) system. Provide user access support, generate extracts, develop management reports/dashboards, perform data quality reviews, and coordinate system enhancements.
• Research, analyze, and evaluate business processes and systems across TSA vetting and credentialing operations. Identify root causes, process bottlenecks, and dependencies to recommend actionable workflow improvements.
• Document, refine, validate, and manage functional, business, technical, operational, and data requirements for new and ongoing Vetting Capability Services (VCS) and related IT systems.
• Support the intake, evaluation, prioritization, tracking, and governance of business requirements as they move through project phases (Funnel, Active, Pipeline, Backlog). Develop leadership briefings and decision materials for executive stakeholders.
• Act as a core liaison between the Business Capabilities Branch, business owners, operational leadership, and IT Technology Solutions Division (TSD) development teams to ensure requirements are clear, traceable, and prepared for deployment.
• Support business IT capability delivery, including implementation planning, stakeholder readiness, acceptance testing support, and post-implementation reviews to evaluate business value.
• Produce process maps, white papers, decision logs, requirements packages, and analytical reports. Ensure all products strictly adhere to TSA/DHS documentation standards, Section 508 compliance, and privacy guidelines.

Qualifications

• Minimum of a Bachelor's Degree from an accredited college or university.
• Minimum of five (5) years of relevant experience in business process analysis, systems development support, and business process re-engineering.
• Demonstrated experience using IBM Engineering Workflow Management (EWM) or similar enterprise requirements/workflow management platforms.
• Proven experience documenting end-to-end business requirements, complex process flows, technical reports, and strategic recommendations.
• Experience supporting system implementation, user acceptance testing (UAT), and post-deployment validation processes.
• Proficiency with process mapping, root cause analysis, gap analysis, and agile/waterfall requirement life cycles.
• Strong communication skills with a track record of facilitating cross-functional alignment between operational business owners and technical IT teams.
• Ability to pass TSA Suitability and Background Determination for Personal Identity Verification (PIV) issuance.
• Familiarity with Federal Section 508 accessibility compliance and DHS/TSA privacy policies (PII/SPII handling).

Preferred Qualifications

• Previous experience supporting DHS, TSA, or federal government identity, vetting, or credentialing initiatives (e.g., TSA PreCheck, Secure Flight, TWIC).

Compensation and Benefits

The estimated compensation range for this position is between $105,957 and $120,916 annually. Actual salary is determined by a variety of factors, including the candidate’s specialized skills, certifications, and years of experience.

Hive Group offers a competitive and comprehensive benefits package, including health insurance (medical, dental, vision), life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.

A Commitment to Equal Opportunity

Hive Group is an Equal Employment Opportunity and Affiliate Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws. Our hiring and promotion decisions are based exclusively on an individual's qualifications and suitability for the role.