Business Process Automation Engineer

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 85,000 - 125,000; Full time

Job summary

Community First Credit Union seeks a Business Process Automation Engineer to enhance member and employee experiences through digital signature, document management, and workflow technologies.

You will partner with business teams to design, implement, and support automation solutions, research new tech, and ensure secure, compliant operation across the organization. A strong background in automation and IT collaboration is required.

Qualifications

• Associates degree in Information Systems or related field; Bachelor's preferred.
• 5+ years designing/delivering automation solutions.
• Experience with workflow, document management, or automation tech; OnBase/Nautilus, DocuSign, scripting preferred.

Responsibilities

• Serve as a technical subject matter expert for digital signature, document management, and workflow systems, staying current on technology capabilities and applying them to business needs.
• Partner with business teams and leaders to design, implement, and support workflow and automation solutions that improve employee and member experiences.
• Research and recommend technologies and solutions that improve functionality, efficiency, and the experiences of our members and employees.
• Install, configure, upgrade, and maintain automation technologies to ensure reliable and secure operation.
• Facilitate change management and coordinate implementation efforts with IT teams and business users.
• Create and maintain technical documentation, processes, and procedures to support and train internal teams.
• Assist with disaster recovery planning for automated processes.
• Help ensure technology solutions meet security, regulatory, and organizational compliance requirements.

Skills

Analytical thinking

Problem solving

Organizational skills

Communication skills

Education

Associate's degree in Information Systems

Bachelor's degree preferred

Tools

OnBase/Nautilus

DocuSign

Scripting

Job description

As a Business Process Automation Engineer, you’ll play a key role in enhancing the experience we provide to our members and employees. Using your technical expertise and problem-solving skills, you’ll partner with teams across the Credit Union to identify opportunities, streamline processes, and develop technology-driven solutions using digital signature, document management, and workflow technologies. This is a unique opportunity to work across the organization, turn complex processes into simpler solutions, and make a meaningful impact on how work gets done. If you enjoy understanding how a business works, finding ways to make things better, and using technology to create a better experience, we’d love to hear from you!

As a Business Process Automation Engineer, you will:

• Serve as a technical subject matter expert for our digital signature, document management, and workflow systems, staying current on technology capabilities and applying them to business needs.
• Partner with business teams and leaders to design, implement, and support workflow and automation solutions that improve employee and member experiences.
• Research and recommend technologies and solutions that improve functionality, efficiency, and the experiences of our members and employees.
• Install, configure, upgrade, and maintain automation technologies to ensure reliable and secure operation.
• Facilitate change management and coordinate implementation efforts with IT teams and business users.
• Create and maintain technical documentation, processes, and procedures to support and train internal teams.
• Assist with disaster recovery planning for automated processes.
• Help ensure technology solutions meet security, regulatory, and organizational compliance requirements.

Ideal Candidates will have a combination of:

• Associate's degree in Information Systems or a related field; Bachelor's degree preferred.
• Five or more years of experience designing and/or delivering business process automation solutions.
• Experience with workflow, digital signature, document management, or automation technologies; OnBase/Nautilus, DocuSign, and scripting experience preferred.
• Strong analytical, problem-solving, organizational, and communication skills with the ability to work effectively with business users, vendors, and IT teams.
• Experience documenting technical processes and identifying opportunities to improve and streamline business processes.
• Basic knowledge of Microsoft technologies, databases, networking, and enterprise applications.