Business Process Analyst - Business Innovation

MSI; Orange (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Referral, Holiday, and Annual Bonuses

Annual pay increases

Paid Time Off

Medical, Dental, and Vision Insurance

Disability coverage

Life Insurance

401(k) with company match

Job summary

MSI, headquartered in Orange, CA, seeks a Business Process Analyst to optimize e-commerce DTC workflows and drive sales goals. This role collaborates across IT and Operations, improving data visibility and KPIs, while supporting tool selection and deployment in a fast-paced environment.

As an Associate-level, full-time position, it offers high visibility, cross-department influence, and strong growth potential within MSI’s expanding e-commerce initiatives.

Qualifications

• Organize, update, create, and improve best practices for DTC processes and workflows.
• Collaborate across functions to manage interdependencies and requirements for process improvements.
• Lead culture of sharing and adopting best practices in DTC flows.
• Support selection, development, and implementation of new tools and processes.
• Support process execution to maintain compliance standards across markets and ensure deployment of DTC strategy in the US.

Responsibilities

• Organize and improve DTC processes and workflows.
• Collaborate across departments to manage interdependencies for improvements.
• Lead culture of sharing best practices in DTC flows.
• Support tools and process implementation.
• Ensure compliant deployment of DTC strategy in the US.

Skills

Data analysis

Process improvement

Project management

Communication

Problem solving

Business acumen

Tools

MS Office (Access, Excel, Project, Vision)

Job description

Summary: The Business Process Analyst (BPA) supports the e-commerce business by ensuring a smooth customer experience and helping achieve sales goals. This role maintains and improves processes to meet customer demand, support growth, and ensure timely deliveries. The BPA collaborates across departments such as IT and Operations to solve operational challenges, implement sales channel strategies, and support the Process Improvement Manager. This is a high-visibility role with broad scope and strong growth potential.

Work Hours: Monday to Friday from 09:00 AM to 05:30 PM

Seniority Level: Associate

Employment Type: Full-time

Compensation: This salaried, exempt position pays from $85,000 to $95,000 per year. The estimated annual pay for new hires generally ranges from $95,000 to $105,000 or more, depending on experience, education level and annual bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Organize, update, create, and improve best practices for direct-to-consumer (DTC) processes and workflows
• Collaborate across business functions to manage interdependencies and requirements for process improvements
• Lead culture of sharing and adopting best practices in DTC flows
• Support selection, development, and implementation of new tools and processes
• Support process execution to maintain compliance standards across markets and ensure deployment of DTC strategy in the US
• Manage projects from initiation to completion, delivering on time and within budget
• Coordinate communication and resource allocation between back office and warehouses
• Analyze and improve data visibility, scenario audits, analyses, and models continuously
• Apply qualitative an quantitative analytics to processes, including creating KPIs aligned with expectations
• Support strategies for gathering, analyzing, and disseminating data to back office partners
• Assist with maintenance, upgrades, testing, and implementation of tools, forums, and reporting enhancements
• Perform additional duties as required or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Manage multiple projects simultaneously
• Analyze data and feedback using quantitative and qualitative methods
• Communicate clearly and effectively
• Solve problems efficiently
• Evaluate results and measure performance against goals
• Work independently with minimal guidance on multiple projects
• Apply strong business acumen, including knowledge of financial reporting and metrics
• Demonstrate systems administration experience
• Understand retail and/or ecommerce operations, including ERP and WMS systems
• Use prototyping, modeling, and process flow tools effectively
• Define workflows and processes in a fast-paced, Agile, distributed environment
• Proficient in MS Office applications, including Access, Excel, Project, and Vision.

This Role Has The Following Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition ReimbursementTraditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI:

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.